What are the responsibilities and job description for the Customer Support Technician II (T2) position at APPLIED MATERIALS?
Key Responsibilities
Performs standard Tier I procedures including wafer measurement.
Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.
Disassembles, cleans and rebuilds kits as part of kit management quality.
Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
Able to diagnose and resolve basic technical problems.
Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
Has the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining a neat and orderly work area. Demonstrates a positive attitude in less than optimal customer situations.
Complies with all safety procedures and consistently demonstrates safety as a value.
Other Requirements:
This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.
Functional Knowledge
Has developed analytical skills and application of scientific methods to perform a variety of activities
Business Expertise
Has good understanding of how the team integrates with others
Leadership
Has no supervisory responsibilities
Problem Solving
Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods
Impact
Impacts the quality of own work
Interpersonal Skills
Uses communication skills to exchange of information
U.S. Salary Range:
$19.00 - $26.40The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
Benefits:
401K, Employee Referral Program, Life Insurance, Long Term Disability, Medical, Dental and Vision, Paid Holidays, Professional Development, Retirement / Pension Plans, Stock Options, Tuition Reimbursement, Vacation/paid time off
About the Company:
APPLIED MATERIALS
Applied Materials (Nasdaq: AMAT) is the leader in Materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible the technology shaping the future. To support customers around the world, Applied Materials employs approximately 22,000 people in over 100 locations in 18 countries.
Company Size:
10,000 employees or more
Industry:
Manufacturing - Other
Founded:
1967
Website:
http://www.appliedmaterials.com/
Salary : $19 - $26