What are the responsibilities and job description for the Customer Success Manager position at AppWork?
Company Description
AppWork is dedicated to enhancing maintenance efficiency, motivation, empowerment, productivity, and data integrity. Created by owner-operators who understand daily operations, our product is designed for various user experiences, including headquarters, management, technicians, and residents. We are committed to understanding and supporting our clients’ needs.
Role Description
This is a full-time, on-site role for a Customer Success Manager located in Ramsey, NJ or St. Pete, Florida. The Customer Success Manager will engage with clients to ensure clients are using AppWork to its fullest and are truly obsessed with us. Daily tasks include onboarding, implementation, day-to-day account management, and support. The role requires proactive problem-solving and continual improvement of customer success processes.
Qualifications
- Skills in Customer Satisfaction and Customer Retention
- Analytical Skills for interpreting customer data and trends
- Expertise in Relationship Building and Customer Service
- Excellent communication and interpersonal skills
- Proven ability to work effectively in a team-oriented environment
- Prior experience in customer success or on-site property management required