What are the responsibilities and job description for the Quality Resolution Specialist position at Aqua Finance, Inc.?
Quality Resolution Specialist
The Quality Resolution Specialist is responsible for maintaining quality standards for credit related duties, while supporting the Credit Department daily tasks.
Essential Functions
- Review, assess, and verify credit applications, credit reports and any required stipulations for the underwriting process are compliant with company policies and procedures
- Review calls completed by Credit personnel to ensure support of company objective
- Review for proper documentation in application screen and account screen when applicable
- All review of applications, credit reports, stipulations, calls etc. needs to be clearly documented and shared with Team Leads and Management
- Work together and assist with department leads to ensure accuracy for superior customer / dealer experience
Required Education and Experience
Physical Demands
While performing the duties of this job, the employee is frequently required to sit, stand, walk, visualize, talk, hear, and handle or touch objects or controls. The employee may occasionally lift, push, or pull up to 20 pounds.
This position is an office-based position where you must be able to sit for long periods of time. The employee will be working on a computer 90% of the time.