Culture & People Coordinator

Are you a proactive team player who excels at building relationships, communicating clearly, and working in a collaborative environment? Do you have experience in human resources administration, and a desire to learn more about benefits administration/leave management? Are you skilled at juggling multiple priorities while maintaining accuracy and confidentiality?

ARAG is hiring a Culture & People Coordinator! This role is essential to ensuring smooth HR operations and supporting our team members. You’ll work closely with the Senior Manager, Culture & People to maintain compliance and foster a culture of wellness and inclusion. If you are looking to enhance your skills in HR – look no further than ARAG!

Essential Duties And Responsibilities

Administrative Department Support

• Monitors the department e-mail inbox, forwards to appropriate Culture & People contact and/or responds to requests timely and accurately.
• Compiles exit packets and completes various department checklists.
• Compiles monthly service awards for the organization and communicates with appropriate Payroll and Marketing personnel.
• Assists with department projects, year-end duties, and initiatives, as requested.
  
  

HRIS Administration

• Responsible for the ongoing maintenance of the HRIS system, works with vendors when issues arise, and partners with Finance on maintaining system integrity.
• Assists managers and team members on the use of the system, helps, and trains new hires in how to utilize the system.
• Serves as primary resource for running reports from the HRIS systems and reviews reports ran for accuracy.
• Compiles reports and completes annual ACA reporting including partnering with vendor on the monthly review of 1095 statements.
• Proactively performs quality assurance audits on HRIS inputs including but not limited to new hires, time off policy assignments, merit increase data, etc.
  
  

Benefits Administration

• Assists with administering ARAG’s benefit programs, including health and welfare plans, worker’s compensation, and disability offerings. Inputs all benefit changes, including new hire, termination, status changes, address changes, etc. in the HRIS system to ensure accurate record keeping and proper deductions.
• Under general guidance from Culture & People leadership, collaborates with brokers and carriers to ensure the accuracy of plan administration, carrier portals, and HRIS connections, while addressing changes, issues, and updates in a timely manner.
• Provides timely and accurate responses to inquiries from both new and existing team members. Facilitates communication and education regarding available benefits and any changes to those benefits.
• Monitors qualifying events and processes necessary system changes in adherence to benefit compliance and plan design.
• Proactively monitors the Company intranet and other team member communications to ensure all benefit communication and documents are accurate and up to date.
• Co-creates campaigns to educate team members on the benefit package to drive engagement and utilization with Senior Manager, Culture & People.
• Assists with the benefits Open Enrollment process for the organization, partners with broker and coordinates benefit meeting logistics. Ensures HRIS is updated appropriately, processes all benefit elections, and submits to carriers.
• Partners with COBRA vendor to ensure COBRA requirements are met for terminated team members.
• Proactively provides input to Culture & People leadership on benefit questions, issues, revisions, updates, and administration.
• Collects and tracks College Savings forms, Health Club & Fitness Equipment Reimbursement, Wellness Activity Reimbursement, Tuition Reimbursement and ARAG Cares offerings.
• Serves as the Culture & People representative on the corporate Wellness Committee.
  
  

Leave Administration

• Partners with Leave Management vendor to administer the leave process for the organization, including ADA, FMLA, Short-Term Disability, Parental Leave, Caregiver Leave, etc. with oversight from Culture & People leadership.
• Communicates leave policies, procedures and entitlements to team members and leaders.
• Assists with developing training for leaders on ADA, FMLA, STD/LTD processes.
• Monitors return-to-work statuses, coordinates with appropriate parties regarding accommodation or modifications, as needed.
• Supports Culture & People leadership with the facilitation of ADA accommodation requests.
• Updates HRIS records to accurately reflect leave status and proactively communicates updates with Payroll team.
  
  

Legal/Compliance

• Maintains personnel records and monitors department recordkeeping practices to ensure legal compliance.
• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices.
• Works closely with Culture & People leadership on the implementation and administration of policies and processes including making recommendations for modifications and updates.
• Ensures that all required employment and worksite posters are displayed in accordance with applicable state and federal regulations.
  
  

Maintains a positive environment by actively supporting and promoting department and company objectives.

Serves as a positive role model by representing ARAG at its Best.

Perform other duties and special projects as assigned.

Qualifications

Knowledge

• Working knowledge and understanding of general Human Resources best practices.
• Basic understanding of employee benefits, insurance plans and leave laws (e.g., FMLA, ADA, HIPAA, COBRA).
• Familiarity with Human Resource concepts related to payroll, benefits & compensation.
• Experience working with an HRIS system. ADP experience preferred.
• Excellent computer skills in a Microsoft Office Windows environment. Must include working knowledge of Microsoft Word, Excel, and PowerPoint.
  
  

Skills

• Must be able to maintain a high degree of confidentiality.
• Requires critical thinking, problem-solving and analytical skills.
• Excellent oral and written communication skills.
• Must be able to deal with conflicting points of view and demonstrate integrity and fair-mindedness.
• Requires strong organizational skills and the ability to work in a fast-paced team environment. High attention to detail is a must.
• Demonstrates an ability to manage workload and meet deadlines on a consistent basis.
• Ability to be flexible and to adjust thinking and behavior to changes in the work environment.
• Ability to work collaboratively and effectively with individuals at all levels within the organization.
• Strong interpersonal, relationship building and active listening skills that foster teamwork, commitment, and collaboration.
  
  

Education

• Associate’s degree in Human Resources, or related discipline or equivalent work experience.
  
  

Experience

• 1 years’ related experience in human resources. Benefits and/or Leave administration experience preferred.
  
  

Certifications, Licenses, Associations, etc.

• PHR/SHRM-CP Certification preferred.
  
  

Physical

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.