Behavioral Health Coordinator

POSITION SUMMARY

The Behavioral Health Coordintor works as part of the Behavioral Health team performing those clerical duties necessary to prepare patients for a visit, to arrange for payment, and to make reappointments when necessary. Duties include telephone answering, making appointments, preparing medical charts, gathering third-party payment information, recording charges, and collecting fees, and other duties as may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Schedule and confirm patient diagnostic appointments and medical consultations.

• Answer telephones, and direct calls to appropriate staff.

• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.

• Interview patients to complete documents and forms such as intake and insurance forms.

• Operate office equipment such as copy machines, fax machines, voice mail messaging systems, and use word processing and other software applications to prepare reports or letters.

• Transmit correspondence and medical records by mail, e-mail, or fax.

• Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.

• Arrange hospital admissions for patients.

• Complete insurance and other claim forms.

• Ensures patient confidentiality and provides patients with needed information.

• Observes patients in waiting room and reports any apparent illness or distress to clinical staff.

• Participates in clinic in-services and meetings.

• Establishes that each patient is advised of the Sliding Fee Scale and makes adjustments accordingly. Updates patient income and demographics every annually, or sooner, if necessary.

• Collects and receives patient fees and collects and maintains patient registration and utilization data for the UDS reports. Maintains petty cash drawer for clinic.

• Mail/Fax lab reports to other physicians' offices, copies medical records, and places lab and x-ray reports in charts in a timely manner.

• Performs necessary duties on computer system in clinic office. Performs any other duties assigned by the supervisor.

• Participates in the organization's Quality Improvement activities and assist in any role deemed necessary for providing primary health care.

• Provide patient-centered service that is culturally and linguistically appropriate

• Assist in coordinating seamless transitions of patient care across multiple care setting by using the combined expertise of care team members.

• Employ active listening techniques during interaction with patients, families, and team members

• Utilize quality data to identify process changes that will improve individual patient and population management

• Use health information systems efficiently to manage and improve services at the individual and system levels and ensure that delivery of timely and accurate information

• Participate in care team huddles to prepare and coordinate patient care activities

• Other duties as may be assigned

• Maintain up to date Medication Assisted Treatment (MAT) Registry

• Complete initial screenings on first time MAT patients

• Keep Behavioral Health Team members aware of non-compliant MAT patient

SKILLS & ABILITIES

Education: High School Diploma or General Education Degree (GED)

Experience: No prior experience necessary

Computer Skills

Use of electronic medical record and other information technology will be required.

Certificates & Licenses

Other Requirements

The ability to relate with effectiveness to the public, the patient, and the health care providers of the health center; The ability to effectively perform several duties of the medical office, the ability to

organize and achieve goals in a hectic setting, the ability to perform basic mathematical functions consistently and correctly.