Director, Worker's Compensation Claims

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Position Summary

The Claims Division is seeking a Director (no direct reports) to join the Workers' Compensation Team. In this role, the responsibilities include but not limited to TPA oversight of complex and severe Workers’ Compensation claims across all business units.

Responsibilities

• Support and oversight to the handling Claim Examiner/TPA
• Evaluation of counsel and retention of same
• Evaluation of exposures, liability and damages
• Evaluation of timely and appropriate reserves and settlement authority
• Effective communication with all levels of the organization
• Negotiating optimum claim outcomes
• Effective presentations to committee
• Working closely with TPA Partners, Claim Examiners, Underwriters, Actuarial, and Senior Management to communicate claim developments, research trends, develop policy wording, educate/train on legal issues
• Auditing of Arch’s TPA Partners for technical and handling guideline compliance
• Travel for training, audit, and case negotiations
  
  

Experience & Required Skills

• 5-7 years of related experience with a carrier or TPA
• Complex/Severity Workers’ Comp/Casualty claims experience
• CA, DBA or NY expertise is required.
• Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint, and Word
• Exceptional communication (written and verbal), evaluating, influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines
• Strong problem-solving, critical thinking, analytical, organizational, multi-tasking and time management skills
• Ability to take part in active strategic discussions
• Ability to work independently and in a team environment
• Willing and able to travel up to 25%
  
  

Education

• Bachelor’s degree or equivalent industry experience
• WC adjuster license in applicable states
• 1
  
  

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

NY, NJ, CA: $123,400 - $166,633/year

For Chicago, Hartford: $111,100 - $149,970/year

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.
  
  

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

For Colorado Applicants - The deadline to submit your application is:

January 26, 2026

14400 Arch Insurance Group Inc.