What are the responsibilities and job description for the Treatment Coordinator position at Arch Orthodontics PC?
About us....
ARCH Orthodontics is one of the longest standing Orthodontic Practices in New England. We are proudly celebrating 50 YEARS of service! Having started our practice in Stoughton in 1974, we have grown to cover the greater Boston area with 6 offices from Hyde Park to Orleans, and have literally been responsible for creating millions of beautiful smiles across a multitude of generations for half a century. There is no greater joy than helping someone smile, and we are looking to enhance our team as continue making smiles. Are you driven to succeed? Committed to excellence? Do you have dental experience? Do you have sales experience? Are you looking to be the difference that makes the difference in someone's life? If so, we may have a place for you....
The Opportunity
The Treatment Coordinator is an essential part of the team that is responsible for the overall treatment of our patients. This role serves as an advocate and educator for patients by creating treatment plans and coordinating financial resources and/or insurance requirements, to ensure our patients receive the care they need and the financial resources needed to cover those costs. They manage the coordination of patient care and follow-up from the initial exam to ongoing care and final treatment.
General Duties
One of the most important skills for this role is communication. Your ability to communicate the value, benefit and sequence of the treatment plans, and provide a clear understanding of the products and procedures will give the patients a strong sense of confidence and commitment to the care they need.
Additionally, the communication between the Doctor and the Treatment Coordinator is crucial to ensuring pertinent patient information is shared prior to the appointment, and is tracked and recorded properly. This person will open and close patient contracts, schedule and confirm upcoming appointments, and compile statistical data.
Requirements
- Prior experience opening and closing patient contracts
- Critical eye for detail and data management
- Exceptionally effective communicator
- An energetic and compassionate person who works well with a diverse set of people: patients, co-workers, parents and financial/insurance providers
- Bachelor's Degree preferred
- Previous sales experience desired
- Bilingual a Plus: Spanish, Portuguese