Donor Relations Assistant

The Archdiocese of Chicago, the third largest in the United States, serves more than 2.2 million Catholics in 216 parishes in Cook County and Lake County, a geographic area of 1,411 square miles. The Archdiocese, pastored by Cardinal Blase J. Cupich, has more than 13,000 employees in its systems and ministries, including Catholic Charities, the region's largest nonprofit social service agency. The Archdiocese also has one of the country's largest seminaries. The Archdiocese's 154 elementary and secondary schools comprise one of the largest U.S. private school systems. Its schools have received 96 U.S. Department of Education Blue Ribbon Awards.

Position Summary

The Donor Relations / Data Entry Administrative Assistant is an integral member of the Stewardship and Development team as they can be the first interaction between a donor or potential donor and the archdiocese. Responsibilities include answering donor calls, responding to inquiries and providing excellent customer service. In addition, this position provides data entry and clerical assistance and support to all fundraising campaigns. Every action and donor interaction is a reflection of the archdiocese. Professionalism, good judgment and organization are essential qualities for this role.

Duties and Responsibilities

• Provide excellent customer service. Serve as primary contact for donor phone calls and emails by resolving inquiries relating to donor accounts promptly and courteously.
• Draft business correspondence and communicate professionally both verbally and in writing with donors and parishes. Assist with various projects, format and send letters individually and through mail mergers.
• Document donor interactions, track actions taken and follow-up needed in database
• Collaborate with other staff members to create and maintain a system-wide integration of data.
• Collect and prepare data for records and reports as needed.
• Report review, tracking and correcting of information for electronic giving site/database as it pertains to donor accounts.
• Update and maintain a confidential database of individuals, corporations, foundations, vendors and media contacts.
• Promptly enter credit card gifts, pledge reversals, pledge increases, billing cycle changes, start and end dates into the database.
• Create and distribute documents, including donation goal and over-goal reports.
• Manage and respond to emails from parishes and/or donors.
• Review and update acknowledgement reports.
• Manage ACA Supply Order List for parishes.
• Manage/oversee undeliverable mail (log and distribute).
• Create Record of Subscription for donor checks and send to vendor
• Maintain check log of checks with questions.
• Update cumulative check log for each campaign on a weekly basis.
• Create and distribute acknowledgement letters.
• Attend required meetings and actively participate
• Maintain a thorough understanding of the mission, goals, and priorities of the Stewardship and Development office.
• Other duties as assigned.