Sales Support to Design Consultants

Description

JOB DUTIES

• Sell Tile!
• Be the showroom ambassador

First Impressions

• Smile, greet and engage clients timely and with curiosity and empathy
• Ensure clients are comfortable and welcomed, including offering a beverage
• Ask preliminary questions about the client and their project, as per company standards, to ensure you match them with the appropriate Sales & Design Consultant
• Distributes walk-in clients to Sales & Design Consultants per company guidelines
• Hand out marketing material when applicable
• At the end of a visit, sincerely thank the clients for visiting our showroom

Salesforce

• Keep a daily log of all client walk-ins, matching with the Daily Sign-In Report to ensure all client traffic is being logged in Salesforce
• Assist Sales & Design Consultants with Lead & Opportunity creation each day, as needed
• Ensure all leads are converted or closed by the end of the day

6 Deliverables

• Responsible for managing the Daily Deliverables Report in Salesforce, checking it mid-day and at the end of the day to ensure Sales & Design Consultants are inputting the correct client data into Salesforce

Sales Support

• Complete daily check-ins with Sales & Design Consultants after every visit, or at a minimum 3x / day (morning, mid-day, end of the day) to review actions needed
• Be proactive with scheduling and hosting all Project Follow Up “Pendings” meetings with Sales & Design Consultants on a set weekly schedule
• Confirm each week during the Project Follow Up Meeting that all Salesforce Opportunities are up to date per company standards
• Send out control samples to vendors when applicable
• Help to audit and process orders when needed
• Communicates with clients on behalf of the Sales & Design Consultants via Email, phone and in-person
• Conduct price checks and stock inventory checks
• Receive sample orders for clients and give to appropriate Sales & Design Consultant to follow-up with client
• Schedule client appointments for Sales & Design Consultants, both in-person and virtual and call clients beforehand with an appointment reminder
• Create and process sample checkouts and returns via Salesforce

Showroom Needs

• Responsible for Opening / Closing the showroom according to company standards
• Ensure the Daily Huddle takes place on time and with all staff in attendance
• Check showroom general voicemail and return calls within 2 hours
• Maintain showroom appearance by ensuring tile samples are put away, glass cleaned, restrooms are in order and beverage area is clean and stocked for clients
• Be proactive with any maintenance needs, contacting the proper manager and / or companies when something is needing attention
• Order showroom supplies from the company-approved vendor(s)
• Send special Thank You items to clients or vendors (flowers, cookies, etc.) as needed
• Schedules Courier service when applicable on behalf of the Sales & Design Consultants
• Help create attractive and relevant tile groupings / displays in the showroom windows or display cabinets, if applicable

REPORTS GENERATED & FREQUENCY OF USE

• Sales Order Recap Report, generated daily via Salesforce at end of day
• Daily Sign-In Report, generated 2-3x daily via Salesforce
• 6 Deliverable Report, generated 2-3x daily via Salesforce
• Credit Card Detail Report & Settlement Report, both generated daily via credit card terminal at end of day
• Daily Sales Report, generated each day and delivered to you via email

KEY PERFORMANCE INDICATORS

• Showroom staff meeting or exceeding Monthly Sales Goals as provided on the Daily Sales Report
• Sales Orders entered into Salesforce accurately, meeting company guidelines for margin
• High client retention and new Accounts created each quarter
• Maintains a positive and inviting attitude with clients and co-workers
• All clients logged into Salesforce and information recorded accurately
• Walk-ins distributed as per guidelines
• Sign-In Reports completed accurately and daily
• Sales & Design Consultants weekly Project Follow Up Meetings are being held weekly, thoroughly on-time
• Daily Huddles are taking place per company guidelines
• Showroom sample checkouts are being recorded accurately in Salesforce
• Develops a rapport with major accounts
• Phones answered in a timely manner
• Proper phone etiquette followed
• Voicemails and emails returned within company guidelines
• Number of positive online social media reviews
• Organized Front Desk and showroom

EXPECTED NUMBER OF HOURS WORKED PER WEEK: 45