Administrative Assistant

JOB SUMMARY:

The Administrative Assistant is responsible for all front office work, meeting and greeting the public and all clerical duties. Performs administrative functions in support of the Administration for Archuleta County, specifically the County Administrator and the BoCC, including document preparation, meeting arrangements, reception and customer service, expense tracking, and related duties. Performs general clerical work including answering the telephone, filing, typing, data entry/retrieval, record keeping, copying, and faxing.

ESSENTIAL FUNCTIONS:

The duties described herein are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

• Performs customer service and reception duties for Administration and the BoCC. Responds to and provides a variety of information regarding all County services and responds to customer inquiries requiring research of information requested. Directs calls to the appropriate Elected Office, department, division or staff for more in-depth answers or solutions.
• Provides professional customer service to the public, and must be able to communicate clearly and concisely, both verbally and in writing.
• Solves and addresses a variety of problems on behalf of the public and the county offices on a basic level. Only those matters that are more complex or involve policy issues are forwarded on to management of County staff members.
• Performs general clerical support for Administration to include preparing and typing a variety of forms, letters, and documents, proofreading, data entry and retrieval, and faxing, copying, and processing in/outgoing mail.
• Prepares and processes various documents, applications, reports, fees, and other materials in support of department operations. Verifies accuracy of data, routes documents to appropriate parties.
• Maintains Administration records and filing systems, both manual and automated. Creates, updates, and maintains files and records pursuant to department and County policies and procedures.
• Assists in the County communications including the preparation and distribution of flyers, newsletters, agenda, contact lists, and press releases. Acts as a website administrator or additions and changes to the County website.
• Coordinates and oversees administrative office activities and functions such as servicing and maintenance of the telephones, fax, copier, postage machines and equipment, scheduling meeting rooms, and maintaining and ordering office and other department supplies and forms.
• Tracks department purchases and expenditures, which may include grant or other funds.
• Creates and/or updates informational materials such as policies and manuals, calendars, brochures, flyers, and/or newsletters and distributes as needed. Maintains mailing lists.
• May provide lead or supervisory accountability for subordinate clerical employees, temporary staff, and/or volunteers within work unit, which may include scheduling, coordinating, assigning and reviewing work, instructing/training in work methods, and providing input into hiring and performance evaluation processes.
• Participates in various committees and boards related to program activities and responsibilities.
• Acts on behalf of County Administrator and BoCC by handling phone calls and inquiries directly, resolving customer or citizen complaints to the best of their ability.

MINIMUM QUALIFICATIONS:

Any combination of experience and training that would likely provide the required knowledge and abilities may be qualifying.

Education, Experience and Licenses:

Education: This position requires a high school diploma, or equivalent, supplemented by additional secretarial, office administration, and accounting course work. A college degree is desirable, but not required.

Experience: A minimum of three years of experience in a directly related field or in the performance of similar duties and responsibilities.