Technical Support Specialist

Arclight Dynamics is a leading manufacturer of precision CNC plasma systems used in a variety of production capacities by businesses across the globe. Located in Bend Oregon and founded in 2011, Arclight Dynamics is a highly successful company with great advancement potential. Arclight Dynamics is currently seeking to fill the position of Customer Support Specialist.

We are looking for career minded, entry-level Customer Service Specialist with a great interest in CNC Plasma cutting. This is an ideal position for a mature minded individual with an aptitude for learning. Job Description The Customer Service Specialist is responsible for providing effective customer service by using excellent, in-depth knowledge of company products and services, as well as communicating effectively with team members within the company. A typical day will consist of speaking with customers who have purchased machines from the company and need technical service help and guidance. Arclight will completely train the most eligible candidate to support our product.

Essential Functions:

• • Job requires a basic knowledge of hand tools, mechanical aptitude, and customer service. You will be talking to end users and assisting them with setup and repairing their machines over the phone.
• • Position requires the use of Email, ERP, CRM and various other programs to support the use of the CNC plasma system. The company will train the selected candidate as needed. • Case work is logged into software applications via computer terminal. Support Specialist will need basic comprehension of Microsoft OS, email system and ability to learn and utilize pertinent tracking software.
• • Ability to troubleshoot and diagnose mechanical and electrical part failure issues in a timely manner.
• • Employee will be responsible for inputting part/warranty orders when necessary. • Train new clients in person on the basic operation of a CNC plasma table. • Ability and willingness to travel to and perform on-site customer training/troubleshooting and diagnostics/repair work as a representative of the company as required.

Qualifications

• Minimum of two years troubleshooting experience in a Customer Service or production environment.
• Electrical and Mechanical aptitude required.
• Experience using multi-meter preferred, electrical-mechanical hand tools. • Understanding of basic electrical components (switches, relays, fuses, power supplies, sensors, motors).
• Strong verbal and written communication skills.
• Analytical, problem-solving, and interpersonal skills.
• Ability to deal with customers in a positive, calm manner.
• Detail oriented and organized.
• Great attitude and 100% accountable.
• Personable and positive attitude.
• Ability to work in a fast-paced environment.
• Team oriented.

Education

• High School Diploma or equivalent required

• Associate Degree/Certification preferred

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers.

Job Type: Full-time

Pay: $19.99 - $25.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities
• Holiday pay
• Hourly pay
• Overtime pay

Experience level:

• No experience needed

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Bend, OR 97701 (Preferred)

Ability to Relocate:

• Bend, OR 97701: Relocate before starting work (Required)

Work Location: Hybrid remote in Bend, OR 97701

Salary : $20 - $25