Account Manager I- (Quoting, estimating and sales)

Position: Account Manager I

Reports To: Sales Operations Manager

Position Summary: The Account Manager I plays a critical role in understanding client needs, preparing accurate quotes, resolving issues promptly, and providing product expertise tailored to each customer’s application. Success in this position requires a proactive, customer-focused approach, strong communication and organizational skills, and the ability to manage multiple accounts and project timelines in a fast-paced manufacturing environment.

Duties and Responsibilities:

·        Prepare and follow up on customer requests for proposals, quotations, and bids, ensuring accuracy and timely submission

·        Collaborate closely with manufacturer vendors to request bids and gather necessary information

·        Collaborate closely with the engineering team to understand and incorporate structural details into project requirements

·        Enhance the overall customer service experience, fostering engaged customers and supporting organic growth

·        Provide Support to Account Manager II and III

·        Respond promptly and professionally to sales queries via phone, email, and written correspondence

·        Maintain high professionalism in all customer communications, ensuring a positive customer experience

·        Conduct follow-up calls to confirm sales orders and delivery dates, ensuring customer satisfaction

·        Manage the weekly shipping schedule and coordinate lead times by collaborating with manufacturing, purchasing, and accounting departments

·        Respond promptly to inquiries from the sales team regarding quoting or job-related requests, providing necessary support and guidance

·        Collaborate with the Sales Operations Manager to assess department progress and develop strategies to improve performance

·        Identify and report recurring issues to management, contributing to ongoing product defect prevention efforts

·        Other duties as assigned

Knowledge, Skills and Education:

·        Account or sales management experience

·        Experience in providing customer service support

·        Working knowledge of customer service software, such as CRM databases and tools

·        Ability to think strategically

·        Advanced troubleshooting and multi-tasking skills

·        Customer service orientation

·        Excellent verbal and written communication skills

·        Experience with equipment procurement in the foodservice industry preferred

·        In-depth understanding of the entire MS Office suite

·        Proven experience as a Account Manager or Project Manager, preferably in a fast-paced manufacturing or construction environment

·        Strong organizational and multitasking skills, capable of managing multiple projects simultaneously

·        Excellent communication and interpersonal abilities, fostering effective collaboration across diverse teams

·        Proficiency in project management methodologies, tools, and software

·        Flexibility to adapt to changing project requirements and dynamic business environments.

·        Bachelor's degree in Engineering preferred

Language, Physical, and Travel Requirements:

·        Proficiency in spoken and written English is required

·        Preferred proficiency in spoken Spanish

·        Extended periods of sitting at a desk and working on a computer

·        Occasionally lifting weights of up to 25 pounds

·        Willingness and ability to travel by air and car multiple times per year to Company facilities and events

·        Located in daily commutable proximity to our Corporate Headquarters in Medley, Florida or Manufacturing plant in Azusa, California

Company Offered Benefits:

·        Full time in office position and remote work, or flex work is not allowed

·        Health, vision, and dental insurance plans

·        Paid time off (PTO)

·        Paid holidays

• ·        401(k) retirement plan with Company match