Technical Service Consultant, Tiling Installation Systems, Center Township, PA

Technical Service Consultant, Tile and Stone Installation Systems - Center Township, PA

ARDEX Americas (www.ardexamericas.com) is a global leader in the manufacturing, development, and distribution of high-performance, sustainable building solutions. We’re known for exceptional products, trusted expertise, and a strong presence in the tiling, flooring, and building sectors. Our team combines deep experience with fresh talent in a culture that values stability, growth, and innovation. This is your opportunity to join a respected industry leader-where your energy, insight, and drive are truly valued.

We are immediately hiring a TECHNICAL SERVICE CONSULTANT with deep knowledge of tile and stone installation products and systems. This is a hands-on, high-impact role where you’ll provide expert product guidance and training to ARDEX Sales teams, customers, and distributors. From delivering confident classroom and field training, presentations and demonstrations, to job-site support and technical problem-solving, you’ll be a trusted source of knowledge and solutions for our premium product systems.

This is a full-time position (Monday - Friday), located at our ARDEX Corporate offices and Academy Training Center (400 ARDEX Park Drive, PA 15001), 20 minutes North of Pittsburgh International Airport. Must be able to travel up to 50% including overnight. International travel (typically to Canada) may be required

What you will do:

• Deliver in-depth seminar training (both classroom and hands-on) on all ARDEX product lines at our facilities and customer/distributor sites.
• Support field job starts and provide technical site assistance as needed.
• Conduct product knowledge sessions (PK trainings) and engage with walk-in customers at distributor counters.
• Respond to customer inquiries and support calls with professionalism and technical expertise.
• Evaluate Job Site Reports and collaborate with Sales Professionals to provide clear recommendations.
• Maintain and update calendars to track technical activities and commitments.
• Assist in preparing and hosting seminar logistics, including setup, material prep, and evening events.
• Train new Sales Professionals on ARDEX product systems and technical best practices.
• Support marketing, product testing, and communication efforts, including proofreading technical content and developing training materials.

• At least two (2) years of hands-on tiling installation experience
• Mechanical aptitude and confidence using hand and power tools
• Strong and professional presentation skills - comfortable speaking in front of groups and building PowerPoint decks.
• Proficiency in Microsoft Word, Outlook, and Internet tools. PowerPoint, Teams, and social media experience are a plus.
• Strong organizational skills, attention to detail, and a proactive, customer-focused mindset.
• Excellent verbal and written communication, follow-through, and problem-solving abilities.
• Ability to work independently in a fast-paced environment, as well as collaboratively with others.
• Willingness to travel including by air with overnights
• Must have a valid driver’s license
• Forklift certification is a plus
• Flexibility to occasionally work overtime or weekends as needed
• Must be able to lift up to 70lbs pounds on occasion with a carrying capacity of 55lbs, with or without assistance. Must be able to stand, sit, and walk for extended periods of time, with kneeling and bending.
• Physically capable of working in a range of temperatures and environments
• Exemplify our values daily: Fuel Passion, Drive Innovation, Embrace Responsibility, Embody Integrity, Build Belonging

Education

• College Degree preferred, or minimum completed High School Diploma or GED equivalency with relevant industry experience

Benefits:

• Generous Paid Time Off (PTO) and 11 Paid Holidays
• Paid Parental Leave to support growing families
• 401(k) with Company Match to help you save for retirement
• Medical, Dental, and Vision Insurance (effective the 1st of the month after hire)
• Company-paid Disability, Life, and AD&D Insurance and Travel Assistance
• Wellness Programs, including Telehealth and an Employee Assistance Program (EAP)
• Tuition Assistance for Associate’s and Bachelor’s degrees
• Discounted Gym Memberships to support your fitness goals
• Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance, and more!

Be part of the team that’s Building Tomorrow at www.ardexamericas.com

ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

From: ARDEX Americas