What are the responsibilities and job description for the Counter Sales position at ARG Industrial?

Job Description

Description :

ARG Industrial is seeking a full-time Counter Sales Specialist for our Fairbanks, AK location. We are looking for a self-starter who works well with others in an energetic team environment, has the ability to take charge, and possesses a willingness to learn. The candidate must be organized, possess a strong attention to detail and strive to provide a great customer service experience.

ARG Industrial is a 100% employee-owned company that provides hose, fittings and associated industrial products for a wide variety of markets and industries. These include equipment manufacturing, transportation, oil and gas, marine, construction, food & beverage, government and others. The company delivers value through quality fabrication, product expertise and meaningful service throughout Oregon, Washington, Alaska, and Northern Idaho. We are a hands-on customer service company that believes our employees are our greatest asset.

If you’d like to find out more about our company, please visit our website at : https : / / alaskarubbergroup.com

Benefits : Competitive salary

100% employee-owned company

Employee Stock Ownership Program (ESOP)

Excellent medical, dental and vision benefits

401(k) plan with match

Paid holidays / vacation / sick time

Performance bonuses

Job Responsibilities :

Embody the ARG Industrial Core Values of authenticity, taking ownership, being helpful and collaborative, having a desire to elevate and evolve, and exhibiting grit.
Greet customers in a friendly and professional manner.
Provide proactive, meaningful product and service recommendations and assistance to walk-in customers.
Process sales transactions accurately and efficiently.
Respond to customer inquiries and complaints in a timely manner.
Stock showroom shelves with merchandise and ensure shelves are organized and tidy.
Build customer loyalty through personalized service, exceeding customer expectations and fostering long-term relationships.
Handle customer escalations promptly, addressing complex issues and ensuring their resolutions.
Communicate leads & opportunities to inside & outside sales through CRM software.

Successful candidate will possess :

High school diploma or equivalent

Previous experience in sales and customer service role is preferred

Ability to pass drug test screenings throughout employment

Reliable and dependable adherence to attendance and work schedules

Strong interpersonal and communication skills, with the ability to build rapport and establish connections.

Attentive listening skills to understand customer needs and handle customer complaints and inquiries professionally

Basic knowledge of customer service principles, focusing on exceptional customer experiences.

Proficiency in using standard office equipment including cash registers, computers and relevant software applications.

Excellent organizational and time management skills to handle customer interactions effectively in a fast-paced environment

Capability to work both independently and collaboratively in a team environment.

Ability to stand for extended periods, and regularly lift and carry up to 40lbs

As Employee owners, we feel a tremendous commitment to our customers, co-workers, and the families of those employed by the Alaska Rubber Group. Therefore, our work environment is 100% DRUG FREE . You will be subject to a pre-employment drug screening, as well as random drug tests throughout your probationary period and employment thereafter. If you feel you are unable to pass the pre-employment drug screening – PLEASE DO NOT SUBMIT YOUR APPLICATION FOR CONSIDERATION.

ARG Industrial is an Equal Opportunity Employer

Requirements :

Applicant must be willing to :

Be legally authorized to work in the United States.

Pass a drug-screening pre-employment and randomly throughout employment.

Possess reliable transportation to and from work.

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