What are the responsibilities and job description for the Loan Servicing Specialist position at Arizona Central Credit Union?
Arizona Central Credit Union Ranked Top 10 Credit Unions in AZ for 2023
"Ranking Arizona: Top 10 credit unions for 2023" AZBIGMEDIA
Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401(k) with up to 6% match, employee assistance program, and much more!
The Loan Servicing Specialist position will be responsible for reviewing collateral protection documentation and reports, handling escrow accounts for mortgage loans, and assisting with perfecting liens on all collateralized loans. All ACCU employees are expected to assist the Credit Union in meeting strategic objectives and participate in the growth and success of the organization.
Summary of Essential Job Functions and Responsibilities:
- Ensure all loans have proper documentation of escrow accounts & disbursement dates
- Work with and monitor various reports generated by collateral protection insurance vendors and/or computer systems to ensure proper charges/refunds are being posted
- Maintain an awareness of mortgage servicing rules and regulations and state motor vehicle rules and inform management of any procedural changes/updates
- Maintain open communication with branch personnel and assist with CPI, title, and escrow-related (taxes and insurance) issues or questions
- Answer incoming calls from members and staff
- Assist with quoting title fees and issuing 90 day permits to members and/or loan personnel
- Process and/or monitor Guaranteed Asset Protection (GAP) and Mechanical Breakdown Protection (MBP) claims or cancellations
- Pick up the mail from the post office box daily/may include driving own vehicle
- Sort and distribute all incoming internal, external and FedEx mail
- Prepare outgoing inter office mail, external mail and FedEx Shipments including folding, sealing, and stamping
- Place/remove account holds on bad addresses, update address change requests
- Comply with Bank Secrecy Act (BSA)/ Anti-Money laundering programs, USA Patriot Act and Office of Foreign Assets Control (OFAC) requirements.
Every member of the ACCU team is expected to embrace Arizona Central Credit Union’s Core Values, and commit to demonstrating behaviors to support them in our actions and relationships every day.
Experience: Auto servicing experience preferred
Education: A high school diploma or equivalent.
Interpersonal Skills: Work involves much personal contact with others inside or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Salary : $20 - $21