Guest Sales & Services Associate - Part-Time

Job Title: Part-Time Guest Sales & Services Associate

Reports To: Guest Sales & Services Manager

Are you looking for a fun, inspiring place to work? We are looking for you! Arizona Science Center is an exciting, fast-paced, and hands-on environment for our guests and team. At Arizona Science Center, we take pride in providing the perfect mix of fun, education, and excellent service to our guests of all ages. We are looking for talented, enthusiastic individuals to join our team!

EQUAL EMPLOYMENT OPPORTUNITY

Arizona Science Center maintains a firm policy of equal employment opportunity for all employees and applicants. We recruit, hire, train, promote, compensate and dismiss Employees based on such factors as experience, character, ability, and skill, without regard to race, color, religion, sex, sexual orientation, national origin or heritage, age, marital or veteran status, disability, citizenship, or any other status protected by federal, state or local law. Background check and drug test required.

ACCOMMODATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUMMARY

The GSS Associate is the primary and initial interface of the Science Center and the first person to welcome our guests warmly and enthusiastically. This position provides exceptional customer service while handling all admissions transactions. They will assist our guests with the many offerings to enhance and make the most of their visit to the Science Center. The ideal candidate is driven to provide, from start to finish, a great guest experience while doing their part to ensure team sales goals are met or exceeded.

BENEFITS Include, but are not limited to:

• Sick time
• Professional Development Opportunities
• Employee Assistance Program
• 401(k) retirement plan
• Family membership to Arizona Science Center and 600 Association of Science and Technology Centers (ASTC)
• Admission Exchange Program - Year-round complimentary admission for the employee and one guest to visit the Phoenix Zoo, Desert Botanical Garden, Phoenix Art Museum, Heard Museum, Arizona Museum of Natural History, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Demonstrate an outgoing and friendly demeanor at all times to guests of all ages
• Success working with/in a team
• Utilize all relevant sales techniques and tools at our Admissions Zone to drive profitable growth
• Knowledge of all levels of membership the Science Center has to offer with benefits
• To be sure we are offering our guests all that ASC has to offer, the GSS Associate must be familiar with and be able to enthusiastically explain all current attractions, including and not limited to:

o Current movie selection for giant screen theater, planetarium shows, traveling exhibitions, daily demonstrations, Center-wide events, and all other Center galleries and offerings

• Must be accurate and prompt in handling financial admission transactions which include cash, checks, and credit card processing
• Respond to guest needs immediately
• The ability to work a flexible schedule that may include both weekday and weekend shifts is required
• Be flexible with scheduling during shift and perform duties of group greeter, Information Zone, Membership Zone, Science Shop, ticket taker, bus crew, and events staff
• When necessary, escalate issues through the appropriate channels to ensure a prompt and satisfactory resolution to the guest and the Science Center
• Follow and improve upon customized steps of the sale
• Consistently work to an overall sales goal as directed by supervisor
• Perform all other tasks as required by the supervisor

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

EDUCATION and EXPERIENCE

Minimum one-year excellent guest service and one-year cash handling is preferred. Arizona Science Center will provide on-the-job training.

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear and taste or smell. The employee frequently is required to walk; sit; and use hands to hold, handle, or feel. The employee is required to stand for an extended time. The employee must occasionally lift and move up to 50 pounds. This job's specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

This job also requires the use of a computer which will be placed somewhere in the employee's workspace. The employee must have the necessary keyboard and computer mouse skills and the ability to read a color monitor.

WORK ENVIRONMENT

The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.