What are the responsibilities and job description for the Mortgage Loan Processor position at Ark Mortgage Inc?
Position Overview
We are seeking a high-performing, results-driven Mortgage Loan Processor to join our dynamic team. This role is pivotal in driving loans efficiently from application to closing while maintaining precision, compliance, and exceptional customer service. The ideal candidate thrives in a fast-paced environment, excels at managing competing priorities, and consistently delivers accuracy, speed, and value to both internal teams and clients.
Key Responsibilities
Qualifications
Key Attributes for Success
Ark Mortgage Inc. supports and is committed to equal employment opportunity for all personnel. Ark Mortgage Inc. does not discriminate against applicants or employees because of actual or perceived race, color, religion, creed, national origin, ancestry, citizenship status, alienage, sex/gender, pregnancy, childbirth or related medical condition, sexual orientation, marital status, partnership status, predisposing genetic characteristics, genetic information, protected activity (i.e., opposition to prohibited discrimination or harassment, and participation in proceedings covered by the anti-discrimination statutes), age, uniformed service, veterans status, unemployment status, domestic violence victim status, disability or any other category protected by applicable law.
All employment decisions are made on a non-discriminatory basis and in compliance with applicable federal, state and local laws prohibiting discrimination in employment. Ark Mortgage Inc. also provides reasonable accommodations, including to qualified individuals with known disabilities, who are pregnant or who suffer from a medical condition due to pregnancy or childbirth, upon request or when made aware of such a need, subject to applicable law.
We are seeking a high-performing, results-driven Mortgage Loan Processor to join our dynamic team. This role is pivotal in driving loans efficiently from application to closing while maintaining precision, compliance, and exceptional customer service. The ideal candidate thrives in a fast-paced environment, excels at managing competing priorities, and consistently delivers accuracy, speed, and value to both internal teams and clients.
Key Responsibilities
- Loan File Review & Intake
- Review new loan applications for accuracy, completeness, and alignment with program and investor requirements.
- Ensure seamless data entry and updates within internal systems to maintain pipeline integrity.
- Documentation & Verification
- Collect, verify, and analyze borrower documentation (income, assets, credit, and property data) with a focus on identifying risks early.
- Order, track, and manage third-party services such as appraisals, title, verifications of employment, and flood certifications with urgency and accuracy.
- Proactively resolve documentation discrepancies by collaborating with borrowers, loan officers, and underwriters to maintain smooth file flow.
- Pipeline & File Management
- Own a pipeline of multiple active loans, ensuring files progress on schedule and meet all milestones without delays.
- Deliver clean, complete, and accurate loan packages to underwriting ahead of deadlines.
- Provide consistent, proactive communication and updates to loan officers, underwriters, and closers, fostering strong cross-department relationships.
- Compliance & Quality Assurance
- Uphold strict compliance standards, ensuring all files meet federal, state, investor, and company guidelines.
- Prepare files for closing by verifying and clearing all conditions, guaranteeing a smooth and timely closing experience.
Qualifications
- Experience: Minimum of 2 years of proven success as a mortgage loan processor or in a related mortgage operations role.
- Knowledge: Deep understanding of Conventional and Non-QM lending guidelines, with a proven ability to navigate complex loan scenarios.
- Skills:
- Exceptional organizational skills with a track record of handling high-volume pipelines without compromising quality.
- Advanced time management and prioritization capabilities to consistently meet or beat deadlines.
- Strong written and verbal communication skills, enabling clear, professional interactions with borrowers, internal teams, and external partners.
- Proficiency with loan origination and processing systems (e.g., Empower, Encompass, Optimal Blue) preferred.
Key Attributes for Success
- High achiever with a strong sense of ownership and accountability for results.
- Proactive problem-solver who anticipates challenges and implements solutions swiftly.
- Team player who thrives in collaborative, high-performance environments.
- Client-focused mindset, committed to delivering an exceptional borrower experience while protecting the company’s interests.
All employment decisions are made on a non-discriminatory basis and in compliance with applicable federal, state and local laws prohibiting discrimination in employment. Ark Mortgage Inc. also provides reasonable accommodations, including to qualified individuals with known disabilities, who are pregnant or who suffer from a medical condition due to pregnancy or childbirth, upon request or when made aware of such a need, subject to applicable law.
Salary : $60,000 - $75,000