What are the responsibilities and job description for the HVAC Lead Installer position at Arlinghaus Heating & Air Conditioning?
Are you enthusiastic about providing the best possible service to our customers? Do you want control over the amount of money you make? If you’re ready to be a part of an organization that is rapidly growing and making an impact on your future, we have the right opportunity for you!
About Us
Arlinghaus Plumbing, Heating and Air Conditioning is a family-owned company committed to exceeding the expectations of our customers by providing the best quality solutions, products and services provided by highly trained and integrity like-minded individuals.
The Role
We’re looking for exceptional installation technicians to deliver the most efficient, highest quality customer experiences in residential HVAC installation.
As a Lead HVAC Installer, you will work as part of a dynamic and passionate team to demonstrate technical competency and ensure desired metrics.
Responsibilities
• By working closely with the Installation Manager, Field Trainer, and Installation apprentices, you will complete jobs on time and under budget, helping achieve the company’s financial goals.
• Train and mentor apprentices to ensure on-time, high quality installations.
• Know how to establish customer rapport to ensure highest levels of satisfaction.
• Show yourself as professional and knowledgeable to win new referrals and repeat business.
• Ensure jobs are properly installed; sign off on Installation Completion Form.
• Work alongside customer service and dispatch to ensure overall success of the business.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain a clean, organized job site and well inventoried truck.
• Participate actively in all training exercises, morning meetings, and technical vendor training.
• Be accurate and timely with invoices, time cards, curbside feedback and option sheets.
• Maintain clean, safe driving record.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• High integrity with advanced social skills and ability to make solid connections.
• Highly organized with exceptional follow-through abilities.
• Strong desire to be a better installer tomorrow than you are today.
• Competitive individual contributor who also loves to win as a team.
• Participate actively in weekly 1:1 with Field Trainer and Installation Manager
• Maintain a minimum of 8 sold upgrade recommendations per month.
• Maintain a minimum of 8 reviews per month.
Requirements
• A Kentucky Journeyman License.
• EPA certification with knowledge of applicable installation and venting codes.
• Develop proven track record in heating and cooling systems including ability to draw simple diagrams, read blue prints and other diagrams.
• Clean, safe driving record.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• High integrity with advanced social skills and ability to make solid connections.
• Strong desire to be a better installer tomorrow than you are today.
• Competitive individual contributor who also loves to win as a team.
Culture
• Dependably maintain excellent attendance and punctuality to adhere to work schedule.
• Carefully work to ensure adherence to safety and quality of work standards.
• Ability to work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment
• Consistently live out company core values daily.
• Vibrant personality and good interaction within a diverse work force.
What’s In It For You
• Unmatched team support.
• Friendly, upbeat work environment.
• Competitive compensation & benefits.
• Paid Vacation & PTO
• Company paid Short & Long Term Disability.
• Company paid Group Life Insurance.
• 401k with company match.