What are the responsibilities and job description for the Housekeeping Supervisor position at Arlo Chicago?
Primary Purpose:
The primary purpose of the Housekeeping Supervisor to ensure that guests have an excellent experience while supervising housekeeping associates to ensure brand standards of hotel cleanliness, preparing proper work assignments and coordinating room readiness other departments.
Work Performed:
The Housekeeping Supervisor will be tasked with the following duties, responsibilities, and assignments:
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner in accordance with established service standards.
- Conduct appropriate coaching and accountability of housekeeping associates when service, performance, or cleanliness standards are not met.
- Provide direction, support, timely feedback and recognition of performance in keeping with Arlo's performance management standards and Core Values.
- Inspect guest rooms and public spaces to ensure compliance with cleanliness standards and verify room statuses.
- Forecast necessary levels of staffing and supplies to facilitate effective scheduling and ordering with a focus on profitability and cost control.
- open and close housekeeping department by assigning and monitoring daily operations.
- Manage Lost and Found by tracking items, communicating with guests and scheduling items to be returned.
- Promote sanitation, safety, and security efforts of the hotel.
- Assist with scheduling Associates according to business levels.
- Able to conduct daily stand up with the housekeeping team.
- Use laundering equipment to safely and thoroughly clean and press linen, keeping the work area clean and safe.
- Follow all company and safety and security policies and procedures, report equipment problems and maintenance issues, accidents, injuries and safety hazards, or unsafe work conditions to leadership; and
- Any and all other work as required to complete the primary purpose of the position.
Required Prior Experience:
1 Year of housekeeping and/or related experience
Physical:
Able to lift a minimum of 50lbs occasionally and 25lbs regularly.
Able to bend and squat repeatedly.
Able to walk and stand for duration of scheduled shift.
Other:
Flexibility to workday shifts, early mornings, evenings, nights, weekends and holidays.
