Duties and Responsibilities

• Serves as the first point of contact in areas including, but not limited to: Benefits, Payroll, Leave of Absence, HR systems, HR email box, employee phone calls and adherence to employee handbook and state & federal laws. Assist in editing and preparing Employee Handbook for annual acknowledgment exercise including obtaining employee signatures.
• Plans, coordinates, and organizes all aspects of the Annual Open Enrollment program. Supports the SVP of Human Resources to compile market data analytics from the Broker for decision making on competitive employee benefits.
• First point of contact for all employee benefit inquiries. Educates employees on the proper use of their benefits.
• Maintains up-to-date, accurate employee records and files, entering data in HR system, as needed. Ensures compliance with file retention laws for SC and other states.
• Opens new states where employees are hired to ensure adequate payroll, benefits, and other employment laws/practices are followed.
• Coordinates and facilitates New Hire Onboard Program and ensues all new hire paperwork is processed accurately and timely.
• Partnering with HR leadership prepares and extends Job Offers. Ensures all new paperwork, background checks and pre-and post-employment drug screens, and other new hire documents are completed and processed timely.
• Processes Leave of Absence program including tracking, documentation for leave and FMLA compliance and preparing notification letters.
• Document and maintain all HR processes and procedures on the new HR process template. Partners with HR leadership to ensure all processes are safely stored, filed, and kept updated.
• Develops and maintains competence on department systems (e.g., HRIS System, Microsoft Office, ADP, etc.)
• Assists in conducting audits of various payrolls, benefits, and other HR programs.
• Conduct Exit Interviews and prepare quarterly reports for SVP of HR to analyze for Leadership.
• Partners with HR Leadership Team and owns various research projects and/or special projects, such as Armada University, JD project, Job Descriptions,
• Implements the Employment Verifications process and/or program (The Work Number) across the organization.
• Create HR communication and other related to correspondence.
• May be involved in planning employee events.
• May be involved in performing first level Employee Relations “Intake” interviews. Escalate cases to SVP of Human Resources, as appropriate.
• Review resumes for non-management positions and may conduct first level screening interviews, under the direction of the SVP of Human Resources.
• Performs other duties as assigned.

Minimum Qualifications

• Bachelor’s Degree in HR or related field
• Three to five (3 – 5) plus years of HR generalist or HR coordinator experience
• Comprehensive skills in Microsoft Office Suite (especially Excel), Google Docs, and Share Drives
• Excellent time management and ability to multi-task and prioritize in a fast-paced, deadline-driven environment.
• Excellent interpersonal skills
• Ability to work overtime when needed.
• Must pass pre-employment screening.

Preferred Qualifications

• Two years of employee relations/Employment practices/law experience
• Experience working with life cycle, integrated HRIS system (ADP Core HR experience is a plus)

Critical Competencies

• Customer Service—the individual responds to inquiries from employees and outside vendors/providers promptly (within 24 hours)
• Problem solving—the individual identifies and resolves problems in a timely manner (within 24 hours) and gathers and analyzes information skillfully.
• Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things.
• Oral communication—the individual speaks clearly and persuasively in a positive or negative situations, demonstrates professional presence and participate in meetings.
• Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is.

• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays and/or unexpected events.
• Dependable – consistently delivers on promises to customers.

Working Conditions