What are the responsibilities and job description for the FIELD SERVICE REPRESENTATIVE position at ARMORWORKS ENTERPRISES INC?
Job Details
Description
The Field Service Rep (FSR) is responsible for traveling to any customer locations to perform maintenance and repair. When not on a service visit, the FSR will assist the Manufacturing Engineering Team with completing their tasks. This includes, but is not limited to, helping with Epicor entries, helping with work instructions, problem resolution on the production floor, etc.
Provide world class customer service to all ArmorWorks customers.
Trouble shoot and provide problem resolution for warrantyand service calls.
Support the Business Unit Leaders in proposal/quote creation for service contracts.
Support Production with any offsite retro fits.
Support the R&D Department with offsite testing.
Support QA with post production problem resolution.
Qualifications
Must be a US Citizen
Strong problem solving and organizational skills
Self Motivated
Excellent communication, interpersonal and training skills
Ability to work with little or no supervision
Honesty and integrity are a must
General mechanical and electrical skills are a necessity
Knowledge of pneumatics
Must be able to read a print/schematic
Must be able to obtain a security clearance
Must be able to obtain a passport