What are the responsibilities and job description for the Veterinary Receptionist position at Arnold Animal Hospital?
Job Title: Receptionist /Call Center Representative
Reports to: Office Manager
Job Summary:
The Client Service Representative will schedule the majority of the procedures and appointments, take pharmacy refill requests, answer client questions and direct client concerns to the Office Manager or Veterinarian.
Responsibilities:
- Schedule patient appointments and surgery procedures
- Communicate information from doctors to clients and vice versa
- Prepare all appointment files for the week
- Forward calls to the appropriate areas in the clinic
§-Take pharmacy refill requests
- Process ‘needs work’ files
- Scan files into computer and patient files (if applicable)
- Communicate with the Technician Assistant Coordinator and Lead Receptionist on a regular basis.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to complete duties in a timely manner.
- Excellent conflict solutions skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Ability to work with a multiline phone system.
- Ability to use a scanner, copier, fax machine
- Proficient with Microsoft Office and Avimark medical software.
Education and Experience:
At least one years related experience preferred
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Job Types: Full-time, Part-time
Pay: From $15.50 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Work setting:
- Hospital
- In-person
Experience:
- Veterinary experience: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Commute:
- Arnold, MO 63010 (Required)
Work Location: In person
Salary : $16