What are the responsibilities and job description for the Customer Retention Associate position at Arona Home Essentials?
Arona Home Essentials has a long legacy as an industry leader, with continued growth regardless of the economy. We are built on a foundation of excellence, customer focus, quality products and services. We currently operating over 56 stores in Iowa, Nebraska, Texas, Illinois, Michigan, Florida, Colorado, Kentucky, Indiana, Missouri, New York, Pennsylvania and Puerto Rico. We are currently looking to hire a CUSTOMER RETENTION ASSOCIATE.
You will have access to a comprehensive benefits package that includes:
- Paid time off including vacation days, personal days, and holidays.
- Ongoing training and development
- Unlimited Bonus & Commission opportunities paid monthly.
- Five-day work week!
- Company paid Life Insurance and Long-Term Disability Insurance
- Medical, Dental, Vision, Life Insurance and Short-Term Disability
- 401(k) with a company match
Job Duties
- Responsible for assisting the Customer Accounts Department with lease agreement renewals.
- Act as a customer counselor by discussing benefits of timely lease agreement renewal payments.
- Collect Revenues and Protect Company Assets.
- Contact customers directly who have not paid their Lease agreement(s).
- Contact customers over the phone and through field visits.
- Maintain and update customer database.
- Assist with merchandise returns and customer deliveries up to 5-25 hours per week.
- Clean and certify returned merchandise in the Quality Assurance Center.
- Assist in the field when necessary.
Position Requirements
- Good communication and interpersonal relationship skills.
- Position routinely requires lifting, loading, and “dollying" merchandise 50-300 pounds.
- Strong telephone etiquette.
- Good organizational skills.
- Maintain professional appearance.
- Must be 21 years of age or older.
- Good driving skills with the ability to legally drive the company truck.
- Bi-lingual is a PLUS!
Customer Retention Associates must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver’s License and comply with the Arona Home Essentials Driver Qualification Policy. All Customer Retention Associates must pass a drug screen and criminal background investigation before beginning employment.
EEOC Statement
Arona Home Essentials is an Equal Opportunity Employer
