Hotel Night Auditor

Register and assign rooms for guests, maintain records of occupied rooms and guests’ accounts, making and confirming reservations, presenting statements and collecting payments from guests upon departure. Posts and reconciles charges, payments and tips and records in the property management system (PMS). Posts and reconciles charges, payments and tips from PMS to the accounting program.

Essential Functions

(Core duties or tasks which are fundamental and not marginal to the performance of the job. Listed in order of importance and the approximate amount of time spent in each duty or task,)

Primary Functions:

• Check hotel guests in and out in a confident, professional, and friendly manner.
• Initiate call back after check-in to ensure guests are satisfied with accommodations as well as offer any assistance.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at whatever time of day.
• Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Review arrivals, noting special requests and blocking rooms as necessary for VIP/return guests and group arrivals.
• Complete all items as listed on shift checklists.
• Ensure proper credit card procedures are followed at all times to include credit card PCI compliance.
• Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.
• Maintain complete knowledge at all times of:
• all hotel features/services, hours of operation.
• all room types, numbers. Layout, décor, appointments and location.
• all room rates, special packages and promotions.
• daily house count and expected arrivals/departures.
• room availability status for any given day.
• scheduled daily group activities.
• Advise guests of any messages, mail, faxes, etc. received for them.
• Communicate service and amenities of the hotel to guests.
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
• Take, record and relay messages accurately, completely and legibly.
• Offer detailed information on the voice mail system to callers and guests wishing to leave messages.
• Accept and record wake-up call requests.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Run end of day reports from the property management system and roll-over date.
• Meet with the departing Front Desk Agent to review business status, log-book and follow-up items.
• Provide Concierge service – fluent knowledge of local restaurants, special events, city attractions, and guest amenities.
• Be fully knowledgeable of all hotel fire and emergency procedures.

Secondary Functions:

• Keep the front desk as well as lobby areas clean and well organized.
• Assist with reservations calls in a manner consistent.
• Legibly document maintenance needs and submit to the General Manager.
• Develop relationships with local service providers: bonded baby-sitters, florists, beauty shops, etc.
• All other miscellaneous responsibilities as assigned and deemed appropriate by management.

Qualification Standards

(Necessary skills, degrees, certification required for core job function.)

Essential:

• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, working with minimal supervision.
• Ability to accurately compute and manipulate mathematical calculations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse irritation or anger.
• Ability to work well under the pressure of multiple guests’ check-in/check-out, and handle multiple tasks at once.
• High school graduate.
• Previous hotel experience.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Ability to understand why people react the way they do and how to actively look for ways to assist people.

Job Type: Full-time

Pay: $19.50 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Every weekend
• Holidays
• Night shift

Experience:

• Hotel experience: 1 year (Required)

Work Location: In person

Salary : $20 - $20