What are the responsibilities and job description for the Sr Business Systems Analyst SAP OTC position at Arthrex?
Requisition ID: 60842 Title: Sr Business Systems Analyst SAP OTC Division: Arthrex, Inc. (US01) Location: Fort Myers, FL
Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Sr Business Systems Analyst SAP OTC who works directly with the SAP SD & customer service departments within Arthrex and is responsible for facilitating process improvements engaging business and IT, as well as design and/or configure, analyze, implement, test, and maintain the organization’s on-premise and cloud computing SAP applications in Order to Cash (OTC) area with a focus on Vistex. Excellent communications and analytical skills, strong technical project management skills will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.
Essential Duties and Responsibilities:
Arthrex is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively seeking a Sr Business Systems Analyst SAP OTC who works directly with the SAP SD & customer service departments within Arthrex and is responsible for facilitating process improvements engaging business and IT, as well as design and/or configure, analyze, implement, test, and maintain the organization’s on-premise and cloud computing SAP applications in Order to Cash (OTC) area with a focus on Vistex. Excellent communications and analytical skills, strong technical project management skills will be essential for this position. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.
Essential Duties and Responsibilities:
- Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements.
- Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
- Participate in Application Analysis, Configuration, Testing, Management, and Maintenance in an Enterprise environment, including (where applicable):
- Access administration and user onboarding.
- Issue resolution, patching, and performance monitoring.
- Reliability, backup, disaster recovery, and business continuity.
- Monitor system logs for unusual activity and escalate or makes recommendations for resolution.
- Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information.
- Support user acceptance testing and user training activities.
- Adhere to the Quality System Procedures and Change Control.
- Lead and/or participate in delivery of projects.
- Provide Application End User support.
- Respond, resolve, or escalate reported incidents.
- Under management direction, may participate as SME for audits.
- Responsible for coordinating application needs from back-end platforms through user interface.
- Ensure stability, integration, and integrity of production systems.
- Complete all QA Non-Conformance and Corrective Actions in a timely manner.
- Participate in assessment of application security and identity management requirements, where applicable.
- Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and manual and automated test cases.
- Understand technical options, limitations, costs, and risks.
- Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
- Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.
- Familiar with standard concepts, practices, and procedures of cloud technology, including Software as a Service (SaaS), Platform as a Service (PaaS), Infrastructure as a Service (IaaS).
- Expected to gain and demonstrate knowledge of assigned Arthrex software application(s).
- Follow established methodology for the identification and documentation of business requirements or use cases with acceptance criteria.
- Plan, create, and execute manual test cases.
- Create and maintain application operational and instructional documentation, as necessary.
- Provide Level 2 and Level 3 on-call coverage support.
- Monitor, record, investigate, and diagnose system faults and errors aimed to resolve technical issues and respond to requests for support.
- Benchmark current and future processes against industry best practices.
- Contribute to the development of roadmaps.
- Support the adoption of solutions by sponsoring business departments.
- Manage projects with limited scope.
- Create functional design documents and other relevant documents maintaining adherence to the software development lifecycle.
- Run automated test scripts.
- Support user acceptance testing.
- Mentor junior Analysts.
- Analyze business process potentials for streamlining and improvements in efficiencies.
- Work with IT management and Business Analysts to provide direction in large cross-functional teams.
- Provide technical training assistance for users, applications programming team, and other staff.
- Lead process improvements and IT projects to achieve business goals and objectives.
- Lead collaboration with business for documentation of As-Is and To-Be Processes.
- Identify opportunities to innovate and differentiate Arthrex from its competition.
- Manage projects with cross functional teams and of global scope.
- Analyze requirements, design and develop solutions, coordinate and perform various types of testing, create/maintain test automation suites, and implement technologies, enhancements, and incident/problem resolutions.
- Viewed as a subject matter expert in the field within the organization.
- Bachelor’s degree required
- 5 years of relevant work experience required
- Must have at least 5 years of experience with Order to Cash processes using SAP SD.
- Must have at least 1 year experience with variant configuration in SAP
- Experience with complex pricing and/or contracts preferred.
- Experience using LSMW, SAP Query, Winshuttle preferred.
- Experience with S/4HANA preferred.
- Experience implementing SAP GTS preferred.
- Experience with ABAP debugging preferred.
- Experience with SAP Solution Manager on ChaRM and requirements management preferred.
- Experience with EDI, IDOC, Intercompany processing and 3rd party logistics preferred.
- Experience with implementing/supporting functionality on global instance covering multiple countries preferred.
- Excellent communication skills and customer service orientation
- Experience working in projects where multiple functions work in a matrix structure is a plus
- Professional certification in Agile methodologies is preferred
- Business analysis certification (e.g. CBAP) is a plus.
- APICS, PMP, SAP, Salesforce, Microsoft certifications is a plus.
- Previous involvement in the deployment or optimization of an ERP system is a plus
- Experience with test management and automation tools is preferred
- Understand the major functions in a global organization
- Experience in a manufacturing environment preferred (Medical Device manufacturing experience is a plus)
- Medical, Dental and Vision Insurance
- Company-Provided Life Insurance
- Voluntary Life Insurance
- Flexible Spending Account (FSA)
- Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
- Matching 401(k) Retirement Plan
- Annual Bonus
- Wellness Incentive Program
- Free Onsite Medical Clinics
- Free Onsite Lunch
- Tuition Reimbursement Program
- Trip of a Lifetime
- Paid Parental Leave
- Paid Time Off
- Volunteer PTO
- Employee Assistance Provider (EAP)
Business Analyst
CGS Federal (Contact Government Services) -
Fort Myers, FL
