Customer Experience Coordinator

As a Customer Experience Team Member reporting to our Director of Customer Experiences, you will work alongside the Customer Experience Team to act as a liaison between Artifact Uprising and our amazing community pertaining to product creation, service information, and the swift resolution of any product or service issues throughout the year. We strive to connect and collaborate with the customers that we serve in order to create meaningful and long-lasting relationships. We work hard to accomplish this, and we have fun doing it. 

• Manage email and live chat correspondence, helping customers sort out various issues, including website navigation, product questions, ordering and payment issues, order tracking, and more. 
• Attract and retain customers through timely, accurate, and kind responses. 
• Assist the A|U team in various ad hoc tasks and projects to help ensure a flawless customer experience as assigned by the manager. 
• Use your insider knowledge to proactively raise ways to improve our customer service, and work with the team to implement those improvements.
• Be available to work some weekends and evenings as needed.

• Bachelor’s degree or equivalent experience preferred.
• 1-3 years experience in a customer support position, or other relevant customer-facing roles.
• Comfortable across multiple technology platforms (Google Suite, Zendesk, etc.).
• Ability to resolve issues quickly and prioritize tasks in an extremely fast-paced/high-volume environment.
• Desire to put customers first and be an advocate in helping them solve problems.
• Great interpersonal skills and ability to communicate with others directly, efficiently, and empathetically both verbally and written.
• Excellent attention to detail and proven ability to do so in past work.
• Ability to maintain a positive attitude.
• Team-oriented, with a desire to see everyone succeed together.

Artifact Uprising® is a Colorado-based company that creates premium quality, customizable photo goods for your digital photos. Driven by the mission to empower people to tell their stories effortlessly, beautifully, and often, the company is known for elevated design and thoughtfully sourced materials. Signature products include the Layflat Album touting ultra-thick pages and foil-stamped covers, textured matte Everyday Prints, and a line of customizable frames.Artifact Uprising was recently named on Built In Colorado’s 2023 Best Places to Work list. We are a tight-knit team who works with some of the latest technology to delight and inspire our customers.

Job Perks

Competitive health, vision and dental insurance for families (Plans cover 100% for employees and up to 95% for dependents), flexible vacation policy, 401(k) matching plan, Year-End Company Bonus Plan, LTPU units, gym benefit, and more.

Why Artifact Uprising?

Creative Freedom We value the creative process and look to our employees to speak into Artifact Uprising products, identity, and approach – regardless of position or title. We look for driven people who demonstrate initiative to take the company to the next level.

The Working Life

We strive to create a workplace where everyone works hard but also has the flexibility and balance to enjoy life outside of the office.

It Won’t Be Boring

We are a small company with big ideas - and we recognize it will take every last one of us to reinvent the way brands approach business. We believe a good workplace empowers its team to rise to new challenges, expand their skill sets and think outside of the box. Through this, we foster a company culture that is always growing, always reaching, and always looking to see things differently.

Interested in this position?

Tell us why you want to work at Artifact Uprising and what we should know about you.

Artifact Uprising is an Equal Employment Opportunity (EEO) employer. We do not discriminate based on race, color, sexual orientation, gender identity, religion, national origin, age, disability, or veteran status.