Customer Advocate / Customer Sales Support

Artisans is a 100% Employee-Owned Business.

What does that mean? It means you get to share in the profits! - in addition to an hourly wage and benefits within 60 days of start, there are referral and bonus programs!

In 2017, Artisans became an employee-owned company. Although many things have changed throughout the years, our purpose and passion as a company remains the same. Our focus is to maintain a thriving business in Glen Flora, WI and hold true to the values and practices of our past as we position for the future. We are incredibly proud of our heritage and extremely devoted to our employees who remain the backbone of Artisans. Artisans is truly a one-of-a-kind company. This is easily seen through all we give back to our employees, their families, and our communities. If you prefer a fast-paced work environment, have a positive attitude, have integrity, are open to contribute and share ideas, embrace change, strive to be part of the solution, and take pride in your work, please reach out to Artisans today. These values are shared and expected between all Artisans employees.

Artisans is an Equal Opportunity Employer.

Customer Relations

• Build loyal customer/buyer relationships via phone, e-mail or one-on-one demonstrating exceptional customer service.
• Resolve customer issues or problems through strong problem solving and communication skills.
• Maintain a high level of contact with customers regarding deliveries, art proof approvals, availability and backorders.
• Generate additional sales by providing the customer with creative and knowledgeable advice on garments, designs, ink colors, etc. in order to improve their sell through.
• Have the ability to quickly assess the situation and offer solutions, garment substitutions, and/or be able to provide key information required by the customer.

Order Processing

• Provide customers with product availability and order status information as requested.
• Estimate and negotiate date of delivery to customer.
• Understand all pricing, minimums, and special requirements for designs, styles and how to apply to orders being processed.
• Review all orders to verify that pricing and special charges are correctly applied.
• Complete necessary Art Requests to insure that artist understands what customer needs and minimize reworks.
• Insure that proper follow-up procedures are established and followed to insure that orders are kept moving through the system to meet established delivery and order start dates.
• Monitor start/complete dates, prioritizing importance of order completion.

Account Planning

• Facilitates product set up for customers and communicating/verifying product selection and availability as necessary
• Plans orders with internal departments to ensure efficient and timely processing of orders
• Monitors order progress and directs production scheduling if necessary to meet customer deadlines.
• Resolves problems in job progression with internal departments to ensure customer satisfaction.

Competency:

Ideal candidates will have general computer literacy.

Knowledge of Microsoft based programs (excel, word, outlook) is preferred.

Knowledge of Microsoft Dynamics is an advantage.

To perform the job successfully, an individual should demonstrate the following competencies:

· Become Proficient in the Microsoft Dynamics AX system

· Organizational and multi-tasking skills

· Problem Solving

· Customer Service

· Oral Communication

· Written Communication

· Positive attitude and be a team player

· Good Work Ethics

· Dependability

· Initiative

·Motivation

Job Type: Full-time

Pay: $16.50 - $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Work Location: In person

Salary : $17 - $18