Maitre d'

The Maître d’ is responsible for being the first point of contact for all of our guests. The Maître d’ is responsible for providing genuine hospitality while maintaining all aspects of the space and meeting guests’ needs. 

KEY RESPONSIBILITIES

• Follow the posted opening and closing duties

• Take accurate and complete reservations 

• Provide excellent service at all times

• Cooperate with the Management team to greet incoming and departing guests with a warm, knowledgeable, and noticeably appreciative demeanour with a genuine smile and eye contact

• Set and maintain the dining room and podium environment and ensure materials are perfectly clean

• Have necessary knowledge of menu items to assist guests as needed 

• Assist guest and colleagues courteously and efficiently 

• Use the guest’s name appropriately and communicate it to restaurant colleagues 

• Assist in seating guests and pulling chairs

• Assist restaurant colleagues prepare for service

• Communicate other necessary information with colleagues (i.e., birthdays, anniversaries, special requests) 

• Handle reservations and prepayment for special events, holiday brunches, wine dinner, etc.

• Coordinate set menus for small groups and distribute copies of the event form accordingly 

• Inform restaurant managers daily of reservations forecast 

• Share information of all upcoming events with the Concierge team 

• Assist in monitoring all guests’ needs

• Confirm daily reservations 

• Log in information about our guest preferences 

• Check daily for our regular guest preferences and record them in our daily list for service

• All other responsibilities assigned by Management

REQUIRED EXPERIENCE AND QUALIFICATIONS

• 2 years experience in a luxury hotel environment or similar setting in restaurants or food and beverage

• Must be capable of working in a team-oriented environment to achieve the hotel’s common goal of guest satisfaction

• Positive, engaging, and energetic personality 

• Must be personable with guests and be able to anticipate their needs

• Able to be organized, manage time wisely and work with little to no direct supervision 

• Very high attention to detail

• Sensitive to cultural nuances 

• Excellent communication skills, both written and verbal in English

• Able to handle a multitude of tasks in an intense, fast paced environment

• Excellent people skills and the ability to work under pressure and with various stakeholders

• Ability to maintain a clean and professional appearance as per company policies

• Ability to stand for extended periods of time

• Multi-lingual is a plus

• Experience working with Sevenrooms is preferred

• Must be able to take constructive criticism and work well in a team dynamic

• Must have full schedule availability, must be able to work weekends