What are the responsibilities and job description for the Service Delivery Representative position at Arvato?
Company Summary:
At Arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!
Overview
As a Service Delivery Representative, you will oversee customer accounts to ensure SLAs are met and create and maintain reports (daily, weekly, monthly as required by the customer). You will also be in charge of monitoring processes related to customer specific requirements and order management for our ecommerce businesses. In addition, you will manage inventory updates, promotional planning, customer return cases, and inbound planning. You will also prepare and maintain status reports, modify schedules, prepare status reports for management, clients, or others. Other responsibilities include assisting the Account Manager in providing data, advice and resolving problems. You will also work closely with operations to ensure program requirements are met on a daily basis and prepare for and participate in business reviews with the customer.
Minimum Requirements
- At least 3 years of Customer Service Experience
- At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required
Preferred Qualifications and Key Traits
- 3PL, Supply Chain, Logistics or similar experience preferred
- Ecommerce experience preferred
- SAP knowledge
- Project management experience
- Strong organizational skills
- Solid analytical ability
- Strong verbal and written communication skills
About our company:
Arvato - the spirit of solutions!
We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.
Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.
Arvato is an Equal Opportunity Employer and values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
Company: Arvato Digital Services LLC
Country: United States of America
State/Region: Nevada
City: North Las Vegas
Postal Code: 89115
Job ID: 245164
