What are the responsibilities and job description for the Member Engagement Manager position at ASAE?
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Headquartered in downtown, Washington, DC, the American Immigration Lawyers Association (AILA) is an organization comprised of over 16,000 individual attorney members who practice and teach immigration law. For our members, we provide continuing legal education, information, advocacy, professional services, and expertise. Founded in 1946, AILA's mission is to promote justice, advocate for fair and reasonable immigration law and policy, advance the quality of immigration and nationality law and practice, and enhance the professional development of its members.
The Membership Team is focused on enhancing AILA’s membership experience by providing outstanding service and ensuring the continued value of membership. This team drives member recruitment, retention, and engagement, collaborating across departments to align membership offerings with the organization’s strategic goals. By offering tailored support and resources and fostering a vibrant community, the team works to enhance member value and contribute to the organization’s success.
The Role
The Member Engagement Manager works collaboratively across teams and supports the Membership department’s efforts to boost member engagement and improve member renewal rates. The Member Engagement Manager is primarily responsible for managing AILA’s member engagement-related Committees and Interest Groups, overseeing the Association’s recently launched AILA Affiliated Paralegals program, and supporting ongoing member engagement efforts. The Member Engagement Manager is a detail-oriented self-starter who can oversee multiple priorities simultaneously. They provide exceptional member service to current members with the ability to effectively communicate AILA’s values and goals.
The Member Engagement Manager plays a pivotal role in driving membership engagement, retention, and volunteer participation across AILA.
Essential Job Functions
- Member Engagement Strategy
Collaborate with Membership and Marketing teams to develop strategies aimed at improving member retention, engagement, and satisfaction.
Track member engagement and participation metrics, providing feedback to leadership for strategy refinement.
Manage the coordination and support of assigned member-led committees and interest groups.
Collaborate with Membership and Marketing to support the recruitment, engagement, and retention efforts for the AAP program.
Requirements
This role operates in a fully remote work environment, allowing employees to perform their responsibilities from their preferred location. Success in this position requires a reliable internet connection, access to necessary technology, and a dedicated workspace free from distractions. The role emphasizes collaboration through virtual communication tools such as video conferencing, email, and project management platforms. While working independently is essential, the position also involves active engagement with team members to maintain a cohesive and productive virtual workplace culture. The role is primarily sedentary, involving extended periods working in front of a computer screen.
Our Workplace
We offer a dynamic and collaborative work environment with a competitive compensation package based on your experience and qualifications. Our generous benefits include 90% of an employee’s Medical / Rx, Dental, and Vision premiums paid, as well as contributions towards dependents’ premiums; a 401(k) with up to 3% matching contribution upon enrollment, employer-paid disability, and life insurance, commuter subsidy for those commuting to our National office. Added perks : eight-week paid parental leave after one year of service and a four-week sabbatical every tenth year of service.
This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform essential functions of this position. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills
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