What are the responsibilities and job description for the Technical Inside Sales Representative position at ASAP Services LLC?
We're looking for a motivated and experienced Technical Inside Sales Representative to provide outstanding support to our clients. In this role, you'll be a key point of contact, ensuring our customers have a positive and seamless experience. You'll be responsible for understanding our products and services and helping clients find the best solutions for their needs.
Responsibilities
- Serve as a technical resource for customers and outside sales representatives, communicating via phone and email to answer questions and secure orders.
- Prepare and fulfill quotes, reviewing technical drawings and specifications to ensure accuracy.
- Advise customers on product availability, pricing, and terms.
- Process all customer requests and orders accurately and efficiently.
- Coordinate with various internal teams (operations, logistics, purchasing) to ensure delivery dates are met and proactively communicate any shipment delays to customers.
- Manage customer issues, escalating to managers when necessary for prompt resolution.
Experience & Skills
- At least 2 years of experience in a technical sales or support role.
- Experience in the manufacturing, plastics, HVAC, or general mechanical industries is highly preferred.
- Strong aptitude for understanding product applications and technical specifications. Ability to read and interpret blueprints is a plus.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office, CRM, or ERP systems. Experience with HubSpot CRM is also a plus.
- Ability to multitask and thrive in a fast-paced environment.
- Customer-focused with strong problem-solving skills.
- Attention to detail and ability to work collaboratively in a team setting.
Education
- Bachelor's degree from an accredited institution or a High School/Trade School Diploma with relevant work experience.
Tipo de puesto: Tiempo completo
Sueldo: $60,000.00 al año
Beneficios:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Lugar de trabajo: Empleo presencial
Salary : $60,000