Fulfillment Specialist - Specialty Pharmacy

What we are looking for

AscellaHealth is looking for a Fulfillment Specialist who will own patient member referrals to ensure that they move along through our custom workflow to ensure that the patient is able to get the appropriate services in a timely manner. He/She/They will ensure the accuracy of the referrals by entering any necessary data, assessing specific requests, and performing any necessary follow-ups. The Fulfillment Specialist will act as the patient advocate guiding them through the process of obtaining pharmaceuticals not available with chain pharmacies.

The location of this position will be a hybrid with in-office hours in our Berwyn office required during the week.

What the position will be doing

• Provide efficient pharmacy hub services linking prescriptions with the pharmacies best able to fulfill the patient’s specialized needs for the lowest possible price.
• Utilizing established pharmacy/clinical guidelines for decision-making.
• Make and receive occasional inbound/outbound calls.
• Generate any necessary or requested data and reports.
• Work within the Operations department and across different departments to obtain required information.
• Maintain a balance of productivity, quality, and timeliness to ensure everything gets accomplished.
• Create and support an environment that fosters teamwork, cooperation, respect, and diversity.
• Perform other related duties as assigned or as necessary; remain flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
• Other duties as needed or assigned

Necessary Skills, Education & Abilities

• High School diploma, or equivalent, required. A college degree, either 2 or 4 years, is preferred.
• At least some previous work experience including internships or other employment, preferably in a role interfacing with customers.
• Excellent written and verbal communication skills, and interpersonal skills required.
• Ability to communicate in multiple mediums with all levels within an organization and with clients and customers.
• Ability to be flexible and adapt to changing processes and procedures.
• Ability to thrive in a fast-paced environment with constantly changing priorities.
• Excellent analytical skills and the ability to provide solutions to complex problems.
• Ability to be highly transparent, ethical, and driven. Relentless attention to detail, and the ability to be a creative self-starter and team player.
• Proficient in Microsoft Office Suite, specifically Excel, Word, PowerPoint, and Outlook

Our Story

We are a global Specialty Pharmaceutical and Healthcare Services organization headquartered in Berwyn, PA with locations throughout the United States, providing a full spectrum of cutting-edge programs and services to benefit all industry stakeholders- Payers, Life Sciences, Providers, and Patients.

Our patient-centric, clinical, financial, and technology-based offerings streamline access to specialty medications, increase clinical outcomes and enhance the overall therapy journey for patients with chronic or complex conditions requiring specialty pharmaceuticals, cell, and gene therapies.

We are at the forefront of the Specialty Pharmacy industry serving key stakeholders with innovative Specialty Pharmacy solutions for unmet needs in the marketplace:

Our Culture

• The AscellaHealth Family of Companies culture is one of diversity and inclusion with a patient-centric approach in all we do
• Our highly innovative and collaborative environment ensures we deliver best-in-class specialty pharmacy solutions addressing the unmet needs in the market

AscellaHealth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.