Collections Analyst

Major Responsibilities

• Contact A/P department of clients who have amounts past agreed terms or short paid invoices

• Ensure client has adequate documentation for payment

• Update client websites with required information

• Review disputed charges and take appropriate action to resolve

• Monitor payment center websites to forecast timing of payment

• Determine cause of non-payment and take appropriate action to resolve

• Assist with cash application to ensure payments are applied appropriately

• Resolve payment discrepancies with client

• Initiate refunds on overpayments or payments sent to us in error

• Work with Settlements and Billing team members to address any issues or improvements related to client-specific processes

• Key Metrics
  • Past due A/R
  • Days Sales Outstanding (DSO)
  • Cash deposit discrepancies resolved within three business days

• Projects / Goals
  • Minimize receivables older than 60 days past due
  • Establish escalation process for key accounts
  • Automate notifications of past due accounts
  • Assist in the implementation of improved collection processes

• Other duties as assigned

Education Required

High School diploma or GED required

Experience Required

Requires at least 1 year collections experience or 1 year experience with Ascent Global Logistics.

Knowledge, Skills, & Abilities Required

• Knowledge of shipping documents

• Ability to work independently

• Ability to develop a cadence of daily workflow to ensure all weekly tasks and responsibilities are met

• Basic accounting knowledge

• Ability to read and comprehend simple instructions, short correspondence, and memos

• Ability to write simple correspondence and communicate professionally on the telephone while making collection calls

• Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization

• Ability to organize clear and concise notes; create and maintain spreadsheets

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations

• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Basic computer skills including excel and word, 10-key skills. Microsoft Dynamics Great Plains accounting system a plus.

Physical Requirements and Working Conditions

• While performing the duties of the job, the employee is frequently required to:
  • sit
  • reach/handle items
  • work with their hands
  • read and work with small print
  • talk and hear others in conversations via the phone or in person
• While performing the duties of the job, the employee is occasionally required to:
  • walk
  • stand
  • lift and/or move items 5-10 pounds

• Vision abilities required:
  • Close vision
  • Distance vision
  • Color vision
  • Must be able to read computer screens

• The noise level is quiet to moderate related to an office environment with exposure to office machines, phones, computers and copiers

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Disclaimer: This job description indicates in a general way the nature and levels of work, knowledge, skills, abilities, and other essential functions; however, the job description isn’t designed to contain a comprehensive listing of activities, duties, or responsibilities an incumbent may be asked to perform.