Room attendant

ESSENTIAL FUNCTIONS

• Sorts, counts, folds, marks, or carries linens.
• Must be able to clean multiple rooms daily-including (changing lines, making beds, dusting, cleaning bathrooms, vacuuming, polishing furniture and fixtures)
• Replenishes supplies such as drinking glasses and writing supplies.
• Cleans corridors and stairways.
• Sweeps and scrubs bathroom floors.
• Cleans rugs, carpets, upholstered furniture, and draperies.
• Dusts furniture. Washes walls, and woodwork. Washes windows, door panels, and sills.
• Empties wastebaskets, and empties and cleans ashtrays.
• Transports trash and waste to disposal area.
• Replenishes bathroom supplies. Replaces light bulbs.
• Scrubs bathroom vanity, toilet, mirrors, walls and bathroom fan.
• Completes a quality check on the television, telephone, AC, and smoke detectors.
• Removes any items left behind from room and takes to Lost and Found and follows proper hotel procedure.
• Reports any maintenance related problems to the maintenance department through the proper communication channels.
• Responsibility assumed for careful use of supplies and equipment issued for carrying out job responsibilities.
• Proper uniform must be worn at all times.
• Score of 90% or higher obtained on room inspections.
• Acknowledgement and a pleasant greeting given to each and every guest.
• Thorough knowledge of all in house product along with local area information to assist customer when needed.
• Proper organizational skills displayed when stocking cart and timeliness of cart stocking after completing rooms.
• Team effort displayed in keeping the commercial area clean and neat.
• Timely (within 10 minutes) response to customer needs for housekeeping supplies.
• Guest name to be used at all times upon entering an occupied room.
• All vacant rooms will be checked daily to insure the status is correct.
• Maintain supply room in a clean, neat, and organized state.
• Display a team attitude and assist co-workers when the need arises.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES :

• Ability to understand, read, write and speak basic English. And communicate with Team Members and Guests.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to comply in standardized situations with only occasional or no variables.
• Must have excellent customer service skills.
• Must be able to work as a part of a team.

PHYSICAL DEMANDS :

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls;

reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, and talk or hear.

• Must regularly lift and / or move up to 10 pounds, frequently lift and / or move up to 25 pounds, and occasionally lift and / or move up to 50 pounds.
• Capable of effectively using close vision, distance vision, and color vision.
• Able to operate in mentally and physically stressful situations

QUALIFICATION STANDARDS :

• Professional and Energetic
• High school education or equivalent is preferred.
• Experience : four (4) to six (6) months Housekeeping experience or training preferred, but not required.

Last updated : 2024-11-17