What are the responsibilities and job description for the Parts Counter Specialist position at ASCO Equipment?
At ASCO our attitude is "We're On It" -Ready to serve, sell, quote, repair, fix, rent, replace and solve equipment problems, questions, challenges that lie ahead. We were built 60 years ago to be a blessing in the lives who depend on us. So, you better believe we're on it.
ASCO Equipment has a career opportunity for a Parts Counter Specialist in the North Houston area. The Parts Counter Specialists will be responsible for aiding both customers and in-house service technicians in fulfilling their parts needs.
The Parts Counter Specialist will coordinate the logistics of ordering/tracking parts and manage inventory with the overall goal to minimize equipment downtime needed to complete repairs and preventative maintenance. The Part Counter Specialists will be responsible for providing superior service while working with customers over the phone and on a walk-in basis.
\n- Provide superior customer service with warm greetings and eagerness to help
- Ask questions to accurately identify machine make/model/serial numbers
- Investigate part needs and determine what additional parts would be needed
- Fulfil parts orders with in-stock inventory & place orders as needed to meet customers needs in a timely manner
- Accurately match orders with packing slips
- Collect customer payment information/POs and call on past due accounts
- Utilize resources, (online manuals, microfiche) to properly identify parts needed
- Maintain accurate parts inventory
- 2 years of experience as a parts specialist is preferred
- Ability to work in a fast paced/high volume dealership
- Detail oriented, time management, and teamwork skills
- Excellent customer service and communication skills
- Proficient computer skills, and experience with G-Suite & other parts programs
- A personal dedication to work safety and with accountability
Reasons to Join Team ASCO:
Our Vision: To be a blessing to those we serve
Core Values: Honor God, Develop People, Pursue Excellence, and Grow Profitability
Extensive Benefits unparalleled in our industry:
100% Paid Health Insurance
401K Profit Sharing
ASCO Children's Education Program-Education Assistance Award to aid the children of ASCO employees in their pursuit of higher education
Paid Holidays More!
ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.