What are the responsibilities and job description for the Design Desk Coordinator position at ASG Information Technologies?
Get Your Foot in the Door: Unique Opportunity at Our Design Desk - Perfect for Aspiring Tech Professionals!
ASG Information Technologies in Wallingford, one of Connecticut’s most recognized MSP, is expanding again. We are looking for a few well-rounded individuals who have solid technical skills as well as great communication skills to expand. The ideal candidate will have a positive attitude and the ability to work in a team environment where every member is an important part of our success.
We are looking for a strong Design Desk Coordinator to join our team. The job will be primarily in our Wallingford, CT office.
If you're ready to be part of a rapidly growing company that values innovation, collaboration, and excellence, this opportunity is for you. Whether you're a recent graduate eager to start your career or a professional looking to pivot into a new tech field, we welcome you to apply!
Essential Duties and Responsibilities:
- Work together with Technical Team: Research client solutions, including required hardware and software for projects
- Collaborate with sales team: Work closely with sales representatives to support the sales process and meet sales targets
- Partner with vCIO: Identify client needs, prioritize proposal generation, and manage deadlines
- Manage procurement, licensing and warranty renewals: Handle equipment acquisitions and ensure timely renewals
- Technical expertise: Maintain a deep knowledge of products, services, and industry trends
- Address technical inquiries: Respond to client questions and concerns, providing technical guidance and support
- Customer relationship management: Build and maintain strong relationships with key clients and partners, acting as a trusted technical advisor
- Master ConnectWise Sell and ConnectWise Manage: Utilize tools for efficient proposal generation and project management
Additional Duties and Responsibilities:
- Train sales team: Educate sales representatives on product features, benefits, and technical aspects
- Product demonstrations: Conduct technical presentations and product demos for clients and prospects
- Product feedback: Provide input to product development and engineering teams based on client feedback and market demands
- Create sales collateral: Contribute to the development of sales materials, such as whitepapers, case studies, and technical documentation
- Continuous learning: Stay updated on new technologies, certifications, and industry best practices to maintain a high level of expertise
- Attend industry events: Participate in trade shows, conferences, and networking events to stay informed and promote the company's offerings
Requirements
Knowledge, Skills, and/or Abilities Required:
- Communicate effectively, both verbally and in writing, for client proposals and inquiries.
- Build and maintain relationships with clients, partners, and colleagues.
- Solve technical problems by troubleshooting issues and finding effective solutions.
- Adapt to changing market conditions and shifts in technology.
- Manage time effectively by prioritizing tasks and working efficiently.
- Enhance vendor relationships by facilitating the smooth flow of product information and enhancing sales collaboration.
Educational/Previous Experience:
- Associate's degree in Computer Science, Information Technology, or a related field
- Previous experience in a customer service, account management, and/or sales role is a plus
- Previous experience utilizing ConnectWise products is a plus
- Industry certifications (e.g., Microsoft, SonicWALL, Cisco, CompTIA) are a plus