AAS - Case Manager I (Mien speaking)

ABOUT THE ORGANIZATION: COME WORK WITH US! Help us provide hope, opportunity, and voice to thousands in our region by joining our team!

All candidates are welcome to apply especially those with diverse lived experiences who bring their perspective, personal identities, and history. We strongly encourage candidates who represent Asian & Native Hawaiian/Pacific Islander, intersectional communities to submit applications. These include those who identify as LGBTQIA , Transracial Adoptee, those who are justice involved, multi-racial, multi-lingual, all abilities, South Asian, or are part of other underrepresented communities.

About ACRS: Since 1973, Asian Counseling and Referral Service (ACRS) has been working toward social justice and offering a broad array of behavioral health programs, human services and civic engagement activities for Asians, Pacific Islanders, and other underserved communities in King County and beyond.

Mission: Asian Counseling & Referral Service is a social justice organization that promotes the health and well-being of Asians and Native Hawaiian/Pacific Islanders (A&NH/PIs) and other communities by providing and advocating for responsive community-based services.

Vision: Hope, Opportunity, and Voice for All

Values

• We are rooted in our Social Justice history and practice and advocate for and with those who are farthest from hope and opportunity.
• Our actions are Client-/Community Centered.
• We believe belonging is essential.
• Compassion is at the heart of our work and approach.
  
  

ACRS seeks a full-time Mien speaking Case Manager I in our Aging and Adult Services department to provide culturally competent case management services to elderly persons and adults living with disabilities within the Asian and Native Hawaiian/Pacific Islander community that are holistic, person-centered, and strengths-based with the goal of helping individuals to live a meaningful and independent life in the community. Performs services in compliance with the agency policies and with contract and regulatory standards and requirements. All duties are performed with a commitment to our core values of Equity, Inclusion, Diversity, and Belonging, fostering a respectful and supportive environment for all.

• Schedule: Mon Fri, no weekend work!
  
  

Competitive Beneftis Package Includes

• Pay range is between $58,400 to $63,100 annually. Can increase based on experience with possible increases after 6 months from date of hire.
• ACRS pays 100% for employee only HMO/Virtual Plus medical benefits. Additional options are covered anywhere from 75% to 85%.
• Vision insurance is available at a very minimal cost.
• ACRS pays 100% of your life, AD&D and long-term disability insurance on or coinciding with your date of hire.
• Employer paid ORCA card and vanpool program. Free on site parking available at Main Office.
• Paid Time Off:
• 8 hours of vacation accrued monthly from day 1, available to use after 6 months of employment.
• 6 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period.
• 32 hours wellness leave per year, available to use once accrued, no waiting period.
• 13 paid holidays annually.
• IT equipment provided, with telecommuting reimbursement available.
• 403b Retirement Savings Account eligibility.
• Simplified Employee Pension available after 2 years.
• Employee Assistance Program.
  

Essential Job Functions

• Works with clients to develop and implement a person-centered, holistic, and community-based care plan. Specific tasks include: conducts comprehensive in-home functional assessments and re-assessments addressing broad range of life domains, which includes but not limited to verification of diagnosis, skin condition, medications, treatments, psych/social information with health care providers as needed; develops, implements, monitors, and modifies a written, personalized care plan in collaboration with client/family, health care providers, and other community resources as appropriate.
• Identifies client’s needs and actively facilitates access and linkages to community resources to assist client in fulfilling the established care plan. Actively manages and follow-up referrals to ensure interventions and services provided are meeting the client’s needs.
• Authorizes services and client’s choice of qualified provider based on established care plan. Travels to and from home visits and makes telephone contacts to ensure that the care plan is being appropriately implemented.
• Authorizes or re-authorizes payment for client approved Medicaid funded services or terminated services from WA State Social Services in Provider One. Informs the client of service change or termination based on current needs and function.
• Provides client advocacy in attaining services and assistance in areas such as citizenship, family issues, funeral home services, housing, food assistance, medical resources, financial assistance, legal advocacy, personal care service, translation/interpretation; receives phone calls from clients seeking additional resources related to long-term care (LTC); finds and makes referrals for clients to obtain necessary resources related to LTC; provides counseling and assist with financial eligibility review, application and other required documentation.
• Facilitates client transitions to various care settings including Nursing Homes, Assisted Living facilities, and Adult Family Homes through comprehensive assessment and termination planning. Coordinate and negotiate with care agencies to ensure appropriate residential placement and continuity of care.
• Acts as a mandatory Adult Protective Services (APS) reporter to ensure the safety and well-being of vulnerable adults; completes timely reporting of observed or reported client’s suicidal ideation or other mental/behavioral issues to the local County Designated Crisis Responders.
• Assist clients and family in making home modification to ensure client’s safety in the home environment, provides short term crisis intervention in an emergency situation, and helps determine appropriate care setting and transfers the case to a more supportive residential care setting to ensure proper hand-off of care needs.
• Completes and submits documentation within the established timeframe; participates in the program’s Quality Assurance (QA) and process improvements, contract compliance, and client service excellence initiatives. Expected to meet program performance and/or productivity standards.
• Attends and participates in all agency, program, and team meetings, consultations, and in-service trainings.
  
  

Position Qualifications

• Education and Experience:
• Master’s degree (social work, behavioral or health sciences preferred) and with bilingual or bicultural skills relevant to the position. OR
• Bachelor's degree (social work, behavioral or health sciences preferred) and bilingual or bicultural skills relevant to the position. OR
• Associate of Arts/Associate of Science with one (1) year of paid on-the-job social services, behavioral or health sciences preferred, and bilingual or bicultural skills relevant to the position. OR
• High School Diploma and three (3) year of paid on-the-job social service, behavioral or health sciences preferred and bilingual or bicultural skills relevant to the position.
• Completion of Case Manager training program including State sponsored CORE Training, beneficial.
• Cultural Humility:
• Ability to effectively communicate with individuals with diverse backgrounds and perspectives.
• Ability to provide effective and respectful quality care and services that are responsive to diverse cultural beliefs and practices.
• Fluency in Asian and Native Hawaiian/Pacific Islander language preferred. Multilingual and multicultural communication skills are highly valued.
• Knowledge and Skills:
• Proficient customer service skills with a strong emphasis on empathy, compassion, understanding, and patience.
• Strong time management and problem-solving skills, with the ability to adapt to constant change and think critically.
• Conflict resolution skills to effectively mediate between clients and caregivers or family members.
• Knowledge of: the aging process; the aging network service delivery system; other service delivering systems in the community; the purpose of the Community Living Connection (CLC) and Title XIX Case Management programs and the services it provides; and the responsibilities of CLC and CM staff.
• Familiarity with how common adult illnesses progress and its impact on daily tasks preferred.
• Ability to make sound mental judgments regarding safe environments during client assessments.
• Technical Skills:
• Effective ability to navigate a computer. Competency in use of the Microsoft Office, word, excel and other relevant software apps such as data-entry, outlook email, teams, zoom and other web-based applications.
• Efficiently research and perform various tasks via the internet.
• Additional Requirements:
• Must have reliable transportation. If using a personal or agency vehicle to fulfill job duties, must have a valid driver’s license and be insurable under ACRS’s auto policy. If using personal vehicle, must have current auto insurance.
• Follows all agency policies and procedures as outlined in the Employee Handbook.
  

WORKING CONDITIONS: The position requires regular mobility within the office or workspace, may involve sitting for extended periods throughout the day and the ability to handle objects, tools, or controls. Occasional lifting or moving of up to 20 pounds may be required. May involve tasks where visual acuity is beneficial.

This position is hybrid, with work divided between remote and on-site locations. Approximately 60% of the work will be conducted on-site (home visits) while the remaining 40% will be performed remotely (telecommuting). These hybrid work expectations are subject to change at the agency’s discretion. The noise level in the work environment is moderate.

LOCATION: Asian Counseling and Referral Service - Main Office

EOE STATEMENT: Asian Counseling and Referral Service is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Washington Relay Service 711.

ACRS does not and will not discriminate on the basis of age, ancestry, color, creed, disability, gender identity, marital status, national origin, parental status, political ideology, race, religion, sex, sexual orientation, use of a service animal, military or veteran status. Equal access to programs, services and employment is available to all persons. Those individuals requiring accommodation should notify ACRS in advance. ACRS is a Tobacco-Free Campus.

Know Your Rights & Responsibilities: Job Applicant Poster Viewing Center

ACRS is committed to ensuring that our job application process is accessible to all individuals, including those with disabilities, in accordance with the Americans with Disabilities Act (ADA).

If you require accommodation to assist with your job application, please contact recruiting@acrs.org. Our HR team is dedicated to providing alternative means and personalized assistance to ensure that your application can be submitted without undue hardship.

Our goal is to provide an accessible, fair, and inclusive application process, and we encourage you to communicate your needs so we can assist you effectively.