What are the responsibilities and job description for the Ticket Seller position at ASM Global-AEG Management Glendale LLC.?
The Box Office Attendant at Desert Diamond Arena is responsible for assisting patrons with ticket distribution via ticket purchase or picking up tickets previously arranged (will call). This position also provides general information pertaining to Desert Diamond Arena as well as the events taking place at the Arena. These transactions should be provided in a friendly and accurate manner while maintaining a professional appearance with constant consideration being given to customer satisfaction
Job Responsibilities:
- Service Guests in a friendly and professional manner
- Assist guest with ticket purchases using Desert Diamond Arena’s software of choice
- Accurate distribution of will call tickets to guests for various events
- Assist guests with general information regarding Desert Diamond Arena – i.e., event availability, event pricing, seat selection, event scheduling, general parking information, etc.
- Accurately reconcile all sales and will call receipts
- Interact in a professional manner when dealing with other building staff, clients, guests, supervisors and corporate staff
Qualifications:
- A minimum education level of Highschool Diploma or its equivalency
- Minimum of 0-1 years’ work experience
- Must be 18 years of age or older
- Must be able to work in a fast paced environment
- Must be ablet o accurately and efficiently deal with large quantities of cash or other payment methods
- Must exhibit excellent communication and customer service skills
- Must have an understanding or have the ability to learn basic computer skills and Desert Diamond Arena’s Ticketing Platform
- Must also have the ability to work varied shifts with can include weekdays, evenings, weekends and holidays
- Previous experience in retail, customer service or live event/entertainment ticketing space preferred but is not required