What are the responsibilities and job description for the Banquet Captain position at ASM Global and Careers?
The Oklahoma City Convention Center is seeking an experienced and motivated Banquet Captain to join our Food & Beverage team. In this role, you will supervise banquet servers and ensure each event is executed with exceptional service and professionalism. You will serve as the primary on‑site contact for clients, maintain communication with culinary and management teams, and uphold high standards of guest satisfaction.
Key Responsibilities
- Supervise banquet servers and coordinate service activities.
- Consult with the Banquet Manager on staffing needs, service arrangements, and equipment requirements.
- Meet with the Chef on Duty before each shift to review banquet event orders, menu items, and timing expectations.
- Greet clients prior to event start to review event details and itineraries.
- Anticipate guest needs and respond promptly to ensure exceptional service.
- Lead pre‑shift lineups, review menus, check uniform standards, and conduct brief training topics.
- Prepare detailed Captain’s Reports after each event.
- Monitor alcoholic beverage service in compliance with company policies.
- Inspect event spaces prior to guest arrival to ensure cleanliness and ambiance.
- Ensure accurate food presentation and garnishing.
- Maintain orderliness in both front‑ and back‑of‑house areas.
- Oversee staff closing duties and provide performance feedback to management.
- Complete required paperwork and closing responsibilities.
Supervisory Duties
The Banquet Captain carries out supervisory responsibilities according to company policies and applicable laws. Duties include training staff, assigning work, evaluating performance, and resolving employee issues.
Qualifications
- High school diploma or GED required.
- At least one year of experience as a banquet server or banquet captain.
- Food Handler’s and Alcohol Awareness Certificates preferred.
- Previous supervisory experience preferred.
Skills & Abilities
- Strong verbal and written communication skills.
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Ability to make quick and accurate decisions. ]
- Ability to manage multiple projects and meet strict deadlines.
- Ability to work under minimal supervision.
- Flexible availability, including nights, weekends, holidays, and extended hours.
- Professional appearance and attitude.
Physical Requirements
- Ability to lift and carry up to 20 lbs for up to 10 minutes.
- Frequent reaching, standing, walking, and stooping.
- Work may occur indoors or outdoors depending on event needs.
Computer Skills
Basic computer proficiency required.
Why Join Us?
The Oklahoma City Convention Center is committed to providing a high‑quality hospitality experience for guests and a supportive, team‑oriented work environment for staff. We offer opportunities for leadership development, growth, and an exciting, fast‑paced workplace.
Equal Opportunity Employer
Legends Global is an Equal Opportunity/Affirmative Action employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.