Assistant Box Office Manager

POSITION: Assistant Box Office Manager

DEPARTMENT:  Box Office

REPORTS TO: Box Office Manager

FLSA STATUS: Exempt

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent opening for an Assistant Box Office Manager.  This position is responsible for overseeing ticket sales and all aspects of Box Office operation by performing the following duties personally or through subordinates.

Essential Duties and Responsibilities:

• Prepares or assists with the preparation of a daily report of business transactions.
• Prepares nightly deposits and reconciliations.
• Supervises and schedules ticket sellers.
• Processes group sales orders and complimentary ticket requests.
• Assists or prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
• Assists with preparation of the final Box Office statement for settlement of each event.
• Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
• Maintains a file on each event that consists of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
• Maintains accurate count of tickets sold, money received from ticket sellers and change banks.
• Open/Close Ticket window as needed.
• Other duties as assigned.

Supervisory Responsibilities:

This position oversees the part-time staff in the Box Office, as well as full-time Box Office Coordinator.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• High School Diploma or Equivalent
• 1 to 2 years related experience required (or equivalent combination of education and experience)
• Experience in accounting and customer service essential.
• Box Office experience in a similar environment strongly preferred.
• Supervisory experience required.
• Experience with Ticketmaster preferred.

Skills and Abilities:

• Proficient in Microsoft Office.
• Ability to prioritize tasks and to handle multiple tasks at a time.
• Good communication, problem solving and organizational skills.
• Excellent customer service and public relations skills.
• Ability to work event hours including nights and weekends.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility, stand for long hours during events, and talk and hear.

Note:

The essential responsibilities of this position are described in the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Kayla Gunderson

Denny Sanford PREMIER Center

1201 N. West Ave

Sioux Falls, SD 57104

Applicants that need reasonable accommodation to complete the application process may contact

605-367-7288.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.