Box Office Coordinator

Essential Duties and Responsibilities: include the following. Other duties may be assigned

• Create, manage, and audit ticketed events by maintaining contact with promoters, event coordinators and processing event files,
• Must be proficient with Ticketmaster ticketing system and Fanuser ticket scanning system
• Work directly with Event Management team and promoters to establish accurate computer requirements for multimedia video display.  Assists in programming, monitoring and updating on-site LED Video boards.
• Assists in maintaining the Convention Center web event calendar.
• Opens and closes the Convention Center ticket office by auditing the safe, assigning banks, teller codes, and special duties.
• Verifies ticket sales and individual ticket seller’s cash and credit cards, printing nightly reports from ticking system, and creating finance reports to reflect ticket office sales.
• Verify deposits for Finance & Parking departments. 
• Balance ticket office sales to ticket office deposit.  Prepare daily TCC deposit and reports.
• Compare actual seating arrangements on day of event to ticket sales map.  Process any necessary seat relocations and communicate relocations to ushering staff.
• Prepares and distributes daily ticket office reports, produces maps and audits on event days, provides special reports and audits for promoters.
• Maintain change fund for Ticket Office by verifying and balancing cash daily, ordering cash and re-depositing cash as required.  Confirm, order, and verify cash advances for promoters.
• Processes requests for tickets from promoters or management, group sales, and consignment sales. 
• Provides customer service by responding to information requests, conducting research, providing solutions to problems, and correcting errors.

Supervisory Responsibilities:

Will assist Box Office Manager in the direction and coordination of the Box Office staff. Will carry out supervisory responsibilities in accordance with ASM's policies and applicable laws. Responsibility includes interviewing, hiring, and training employees; planning, assigning and directing work.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• High School diploma, G.E.D., or equivalent required
• College Degree preferred
• At least two years’ experience handling money and other forms of payment
• At least two years of ticketing/Ticket Master experience preferred

• Knowledge of supervisory principles and practices
• Able to coordinate and schedule staff
• Knowledge of problem-solving techniques
• Demonstrated public relations skills

Skills and Abilities

• Excellent communication, organizational, and interpersonal skills required.
• Ability to prioritize multiple projects.
• Excellent customer service and problem-solving skills required.
• Professional presentation, appearance, and work ethic.
• Ability to work evenings, weekends, and some holidays when a show day in addition to normal box office hours as needed.

Computer Skills 

To perform this job successfully, an individual should be proficient in Microsoft Excel and have a strong computer skills. Experience in computerized ticket systems preferred.

Certificates, Licenses, Registrations

No certifications are required.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle and count coins and currency. Specific vision abilities required by this job include close vision. Must be able to maneuver around the facility (ies), at times, walking and/or standing up to 8-10 hours daily.

NOTE: The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM – Tucson Convention Center

260 S. Church Ave.

Tucson, AZ 85701

Applicants that need reasonable accommodations to complete the application process may contact 520-837-4759.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor