What are the responsibilities and job description for the Ticket Taker position at ASM Global-SMG?
ASM Global, the leader in privately managed public assembly facilities, has an immediate opening for the Ticket Taker position at the David L. Lawrence Convention Center. The Ticket Taker is responsible for ticket processing for shows or events by performing the duties listed below.
Essential Duties and Responsibilities
- Responsible for scanning tickets or manually taking tickets, ensuring all guests have a proper ticket/credential.
- Check tickets for guests attempting to access the event.
- Provide guests with friendly and accurate directions.
- Respond efficiently and courteously to guest complaints, questions, comments, information requests, and requests for service/assistance.
- Demonstrate excellent customer service skills and positive attitude when interacting with guests, vendors, and employees.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must have professional attitude and appearance.
- Must be able to meet company standards for a criminal background check.
- Must be able to work nights and weekends.
Skills and Abilities
- Excellent customer service and interpersonal skills.
- Strong problem solving and analytical skills.
- Excellent verbal and written communication skills.
- Must have good organizational skills.
- Must be able to work in a fast-paced diverse environment.
- Ability to work independently and as a member of the team.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM GLOBAL is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.