What are the responsibilities and job description for the Assistant Box Office Manager position at ASM Global?
Job Title: Assistant Box Office Manager
Department: Box Office
Reports To: Box Office Managers - Altria Theater & Dominion Energy Center
FLSA Status: Full Time/Exempt
Summary Assists the ASM Richmond Box Office Managers and/or Director of Facility Accounting at the Altria Theater and Dominion Energy Center in overseeing ticket sales and all aspects of Box Office operation by performing the following duties personally or through subordinates.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Prepare all Resident Company Event Settlements at Altria Theater and Dominion Energy Center
- Prepares or assist with preparation of a daily and monthly report of business transactions.
- Assist Finance with Chargeback disputes.
- Assist Finance with Monthly Reconciliation of account.
- Prepares nightly deposits and reconciliations.
- Supervises and schedules ticket sellers and completes bi-weekly payroll.
- Processes will call orders, Groupon/Goldstar, and complimentary ticket requests.
- Assists in coordinating all event information between the promoter, facility personnel and the ticket company in a timely manner.
- Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
- Assists or prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
- Assists with preparation of the final Box Office statement for settlement of each event.
- Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
- Maintains and processes sponsor tickets for each event.
- Maintains accurate count of tickets sold, money received from ticket sellers and change banks
- Build events in Etix for Dorothy Pauley Square venues, including Gottwald Playhouse and Rhythm Hall
- Build events in Etix for Food & Beverage events at Altria Theater and Dominion Energy Center
- Serves as a ticket seller when needed, opens and/or closes ticket window
- Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
- Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
- Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault.
- Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures.
- Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most box office questions without assistance.
- Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
Supervisory Responsibilities:
- Assists the Box Office Managers with management of Ticket Sellers.
- Carries out supervisory responsibilities in accordance with ASM's policies and applicable laws.
- Assists in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
- High school diploma or general education degree (GED)
- 1 to 2 years related experience required
- Or equivalent combination of education and experience
- Experience in accounting and customer service essential
- Experience with Excel spreadsheets desired
- Experience with computerized ticket systems, such as Etix
- Box office experience in a similar environment strongly preferred
- Supervisory experience desired
Skills and Abilities
- Excellent communication, problem solving, and organizational skills required
- Demonstrated knowledge of financial procedures, including record keeping and reconciliation
- Knowledge of supervisory principles and practices
- Ability to coordinate and schedule staff
- Excellent good customer service and public relations skills
- Demonstrated knowledge of ticket selling/box office operations
- Ability to count money, make change
- Must be able to work extended/irregular hours, including nights, weekends and holidays.
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