Event staff

ASM Global, the leader in privately managed public assembly facilities has an excellent opening for PART TIME EVENT STAFF at the Pontchartrain Convention & Civic Center to perform the following duties :

MAJOR RESPONSIBILITIES :

Guest relations activities that include greeting and directing guests, screening guests for camera / video equipment and other items not permitted into the buildings, securing areas, responding to emergency situations, ensuring the safety of all guests and reacting to requests for service and assistance.

• Have a full working understanding of the specific event post (i.e. ticket takers, ushers, security, crowd control, door screeners and guest relations) and possess the ability to communicate with patrons.
• Anticipate problems and appropriate solutions.
• Ensuring there is an effective and efficient response to patron issues through 2-way radio communication.
• Keep unauthorized persons out of restricted areas.
• Represent the company in a polite and professional manner using proper customer service skills.
• Direct customer service complaints and inquiries to proper manager / supervisor.
• Abide by facility rules, regulations, policies and procedures.
• Seat patrons according to ticket and / or event information.
• Promote a safe working environment for all employees.
• Will be required to have open availability to work events on an on-going basis including weekends, evenings and holidays.
• Maintains the proper image and generates positive public relations with patrons and staff.
• Pick up loose debris / garbage following event if required.
• Performs other duties as assigned by the Manager on Duty.

Skills and Abilities

Must demonstrate the ability to read, write, hear, and speak English; clean and neat in appearance, ability to work flexible hours including weekends, days, evenings and holidays;

able to stand for long periods; able to walk up and down stairs. This position may require work inside or outside of the building, as needed by events.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last updated : 2024-02-23