What are the responsibilities and job description for the Front Desk Agent - Limelight Aspen - Winter position at Aspen Skiing Company?
Company Description
Limelight Hotels are contemporary properties set in the heart of authentic mountain and urban communities owned and operated by Aspen Hospitality. The current portfolio includes Limelight Hotel Aspen, Limelight Hotel Snowmass and Limelight Hotel Denver in Colorado; and the Limelight Hotel Ketchum near Sun Valley in Idaho. Two additional Limelight Hotels in Mammoth, California, and Boulder, Colorado, are slated to open in 2024 and 2025, respectively. All Limelight properties are designed around the communities and activities where they are located. Learn more at www.limelighthotels.com
Job Description
Summary
The Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests.
Essential Job Functions
• Welcome guests upon their arrival and assign rooms
• Provide information about the hotel, available rooms, rates, and amenities
• Respond to guests’ complaints in a timely and professional manner
• Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms
• Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Receive payment from and check out hotel guests
• Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out
• Create unique baskets or special amenities for special guests
• Accept reservations, changes, and cancellations
• Recommend restaurants and activities to guests
• Make change, post charges, reconcile daily work, and make deposits
• Communicate with guests and coworkers in a friendly, courteous, and professional manner
• Other duties as assigned
Qualifications
• Must be at least 18 years of age
• High School Diploma or high school equivalent preferred
• 1 year of customer / guest experience preferred
Additional Information
Supervision Given and Received
Given: This position has no supervisory responsibilities.
Received: Works under direct supervision of Front Office Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.
Work Environment and Physical Demands
Ability to be on your feet, kneel and bend for extended periods of time. Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces. Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen Skiing Company, you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen Skiing Company / ASPENX / The Little Nell / Limelight Hotel is an equal opportunity employer.
For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks
As of March 11th 2022, Aspen Skiing Company, ASPENX, The Little Nell, and The Limelight Hotels will no longer require all active employees to be fully vaccinated in the workplace. Read more about our policies as it relates to employee safety here
Salary : $23 - $0
