Ticket Supervisor - Mountain Sales

Company Description

With roots dating back to 1946 and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Snowmass, Aspen Mountain, Aspen Highlands, and Buttermilk—creating premium, sustainable, and transformative experiences in recreation, culture, and nature. In addition, the company runs the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts and more than 410 trails. Aspen One is the parent company of Aspen Skiing Company, Aspen Hospitality and ASPENX and leverages its influence across all of its business units to advance climate action, community engagement and racial justice. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Twitter, Instagram or Facebook.

Job Description

The Ticket Supervisor works with the Manager to provide exemplary service and a seamless sales experience for guests of the Mountain Sales Department.

• This is a 6 month position based out of Snowmass or Aspen Mountain.
• The budgeted salary range for this position is $58,656 - $64,521. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus
• Applications for this position will be accepted on a rolling basis.
  
  

Essential Job Functions

• Provides supervision and support to sales agents within the MS team.
• Demonstrates exemplary customer service at all times and maintains team standard for guest service excellence.
• Manages workflow of employees, creating team schedules.
• Maintains and purchases administrative supplies for department.
• Provides ongoing training to staff with regards to Operating Standards; promotes product knowledge, upselling techniques, software and other training, etc.
• Analyzes team performance to identify trends and provides feedback for management and/or Training team and collaborates with Management on annual performance reviews.
• Attends to all guest issues, researching and resolving issues in a timely manner with professionalism, communicates feedback regarding issue and resolution to the appropriate parties
• Develops relationships with key personnel to help facilitate effective cross-communication between relevant departments.
• Gains working knowledge and assists with of all aspects of the MS Department which include access gates (Axcess and SkiData), self-service kiosks and Pick-Up boxes, Revinate/Navis, learning and training systems, etc.
• Flexibility and ability to work in any location.
  
  

Qualifications

• High School degree or equivalent required; College degree preferred
• Advanced leadership and team management skills preferred
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems required
• Attention to detail and problem-solving skills required
• Strong written and verbal communication required
• Familiarity with Resort Technology Partners (RTP) software a plus
• Money handling experience with US currency required
  
  

Additional Information

Supervision Given and Received

Supervision given: Exercises general supervision over Agents. Assigns a variety of routine tasks, sets general expectations of results expected within company’s policies and procedures. Responsibilities include but are not limited to planning, assigning, timekeeping, and directing work; appraising performance; rewarding, motivating and coaching employees; addressing complaints and resolving problems.

Supervision received: Works under general supervision of the Ticket Manager. Receives continuing or individual assignments according to supervisor’s directions and may perform routine tasks. Expectations of the quality, quantity and deadlines are clearly set. Instructions, advice and assistance available as needed. Work is reviewed on demand or during scheduled check-ins.

Work Environment and Physical Demands

Ability to be on your feet, kneel and bend for extended periods of time  

Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces 

Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance

Job Benefits

This position is classified as a seasonal full-time position eligible for the following benefits. Note enrollment dates differ across the various programs.

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks
  
  

#AspenHP

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Skiing Company, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One/ Aspen Skiing Company / Aspen Ventures/ Aspen Hospitality is an equal opportunity employer.

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen One, Aspen Skiing Company, ASPEN Ventures & Aspen Hospitality will no longer require all active employees to be fully vaccinated in the workplace.