What are the responsibilities and job description for the Call Center Representative position at Aspen Windows?
About the Call Center Representative Position
We’re seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone.
In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner.
Call Center Representative Responsibilities
- Set qualified appointments with leads that are provided
- Handle inbound and outbound client calls in a timely manner
- Follow company’s call center scripts
- Work with the client to verify or clarify information
- Build relationships with customers based on trust and reliability
- Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
- Make sales or recommend additional services and products to customers
- Attend all necessary training as needed
Call Center Representative Requirements
- Previous experience in a customer service role, preferably as a Call Center Representative
- High school diploma/GED preferred
- Exceptional customer service skills
- Excellent organizational and multitasking skills
- Superb verbal communication skills
- Proficiency with computers, particularly CRM software and Microsoft Office Suite
- Quick and accurate typing skills
- Strong critical thinking and decision making skills
- Bilingual speakers preferred
- 401K Match
- Paid Training
- Paid Time Off
- Paid Holidays
- Company Events and Trips
- Brand New Facility
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