What are the responsibilities and job description for the Customer Development Manager, Auto Dealer position at Asphalt Buyer II LLC?
Are you looking for an opportunity to turn your ambition and your people skills into a rewarding career with an industry leader? Join our team at American Tire Distributors! As the nation's premier tire distributor, ATD’s coast-to-coast distribution network provides approximately 80,000 customers across the U.S. and Canada with rapid and frequent delivery of high quality tires, custom wheels and shop supplies. Position Description: The Customer Development Manager, Auto Dealer, reporting to the Director of Sales, Auto Dealer, is a vital member of our award-winning Sales Organization, focused on driving new business growth within assigned accounts. This role offers the unique opportunity to leverage cutting-edge digital tools and advanced analytics applications developed by our insightful team. These tools enable deep analysis of dealership operations, from optimizing product stocking to recommending pricing strategies and identifying ideal candidates for promotional offers. Backed by extensive data analytics, the Customer Development Manager will elevate their sales career by delivering impactful financial opportunities to dealerships and achieving territory sales goals. KEY RESPONSIBILITIES Achieve sales and productivity goals within the assigned territory. Build and maintain relationships with tire manufacturer representatives within the territory. Develop new business opportunities by collaborating with OEM field contacts. Enhance tire retailing capabilities of assigned car dealership accounts. Formulate account strategies to drive revenue growth and meet monthly sales and business plan objectives within assigned region. Gather business intelligence and share insights with field partners and support center teams. Maintain accurate and timely records of key contacts and field activities via CRM tool. Maximize sales opportunities through personal visits and occasional telephone calls. Provide strategic insights to car dealerships and create customized business solutions that directly impact the customer’s bottom line. Resolve customer relations issues related to account activities. Understand and communicate relevant programs available to accounts. COMPETENCIES Account/Client Management - The ability and skill to manage clients and accounts to the mutual benefit of the account client and own organization including the proficient use of contact management systems, Contract tracking software, CPU Tracker Software CPU Tracker, CRM Software Action-Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders. Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer & Market Analysis - The ability and skill to analyze and research customer and market conditions and facts in order to develop a full and comprehensive understanding of the customer and its market to enable maximum returns. Customer-Focused Approach - Keeps customer at center of sale~Collaborates with customers~Elevates partner insights~Uses common terminology Decision Quality - Making good and timely decisions that keep the organization moving forward. Expands the Service - Prioritizes time effectively~Develops a long-term strategy~Identifies cross-sell/up-sell business opportunities~Communicates product/service advances~Improves channel management Initiates Compelling Sales Conversations - Provides context for conversations~Proposes mutually valuable agenda~Leverages pre-call prep for partnerships~Confirms client understanding~Leverages pre-call prep~Adds value through perspective Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity. Navigates Customer Challenges - Listens nondefensively to angry/upset customers~Defuses customer tension~Explains and addresses customer issues~Offers appropriate goodwill gestures~Keeps promises made to the customer~Prepares for commonly encountered customer challenges~Assists multiple customers simultaneously Nimble Learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Planning & Organizing - Ability to plan, organize, prioritize and oversee activities to efficiently meet objectives. Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals. Strengthens Customer Connections - Connects on a personal level~Demonstrates a willingness to help customers~Chooses customer-focused words and phrases~Acknowledges what the customer says~Affirms the customer's choices~Appreciates what the customer does~Assures the customer of the organization's commitment~Transitions a customer to another service provider~Avoids technical or industry-specific jargon Understands Customer Needs - Understands customer context~Uncovers customer Key Performance Indicators~Articulates customer objectives~Adds value to partnerships QUALIFICATIONS Education (Preferred) • High School or GED degree Work Experience • Minimum of 2 years of related experience preferred SKILLS Account/Client Management Being Resilient Builds Networks Business Insights Collaboration Customer & Market Analysis Customer-Focused Customer-Focused Approach Drives Results Expands the Service Initiates Compelling Sales Conversations Instills Trust Interpersonal Savvy Navigates Customer Challenges Nimble Learning Persuades Planning & Organizing Plans & Aligns Situational Adaptability Strengthens Customer Connections Understands Customer Needs Build a challenging and rewarding career with us! American Tire Distributors is an Equal Opportunity Employer and Drug Free Workplace To review our Privacy Policy, click here. Not Ready to Apply? Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you! ATD exists because of, and for, each of us. From the front line associates helping customers to the people working behind the scenes, ATD’s people are driving us toward a brighter future. You're knee deep in updating your resume, searching the open job market and surveying where your next move will be in your career. Now you have stumbled across us and we're in your consideration set for a job opening. Click the link to find out more! The event calendar has been full. At American Tire Distributors (ATD) our associates are valued and work in a fun while productive hybrid atmosphere. We celebrate and come together throughout the year to celebrate many occasions. Your wellbeing is among ATD’s highest priorities, and that is reflected in the benefits we offer to empower our associates and enrich their lives. We regularly sponsor events and initiatives, held at our Huntersville Field Support Center along with in our 120 Distribution Centers, Mixing Centers and Regional Distribution Center locations, to support our mental health and physical wellness to keep you feeling your best. We have hosted over 15 different events, with the added fellowship and social benefit for our associates. Click the link to find out more! The automotive industry at large is evolving rapidly as we see the introduction of new technology, business models and services offerings. ATD sits in the middle of this exciting evolution and is positioned well to help define the future of mobility and distribution. Our organization is home to more than 4,000 associates who enjoy challenging themselves every day to advance their careers and contribute to the future of the automotive industry. In addition to finding individuals that are passionate about growth within our industry, we are also seeking team members that align with our values as an organization. Be Innovative Be Collaborative Be Accountable Be Respectful Be Excellent Through decades of steady growth, American Tire Distributors has emerged as the nation’s premier tire distributor. Working to create a culture that fosters innovation, leadership, and growth in each valued member of our organization. ATD is home to hundreds of hardworking associates who enjoy the rewards of a job well done. From truck driving, business administration to logistics, we are always looking for top talent to join our professional family. To learn more about our company, visit www.atd.com.
