What are the responsibilities and job description for the Customer Success Manager position at Aspire?
About Aspire
Aspire.io is the world's first word-of-mouth commerce platform that leverages your brand's ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results across paid, owned, and earned channels. Since 2014, Aspire's industry-leading software platform, combined with our award-winning Agency Services team, has served household names such as M&Ms, Keurig, Samsung, HelloFresh, Dyson, and many other high-growth ecommerce companies while paying out $100M to creators around the world.
The Role
We are looking for a dedicated and highly motivated Customer Success Manager to lead our mid market and enterprise-level accounts. In this role, you will work strategically with our customer base to understand their business objectives and help them achieve the best possible results using the Aspire platform for their influencer marketing efforts. You will work directly with our brands' marketing teams to develop actionable and innovative marketing strategies, and continuously evolve and improve those strategies through ongoing experimentation and iterative testing/learning. This role will require you to leverage your experience and expertise to ensure the ongoing success of our enterprise customer's campaigns.
The ideal candidate will be a strategic thinker, with a background in consumer marketing, brand marketing or advertising, and proven success partnering with distinct stakeholders to develop and execute campaigns. You will also work cooperatively with other departments to improve the client experience, retain existing customers, and gather critical feedback to improve our product. Strong influencing and interpersonal skills, and the ability to develop strong relationships are critical to success in this role.
What You'll Be Working On:
Equal Opportunity
Aspire is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a welcoming and inclusive environment for all. Please apply to this role if you feel you are a good fit, regardless of your race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other perceived limiting factor. We welcome applicants from all walks of life.
Aspire.io is the world's first word-of-mouth commerce platform that leverages your brand's ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results across paid, owned, and earned channels. Since 2014, Aspire's industry-leading software platform, combined with our award-winning Agency Services team, has served household names such as M&Ms, Keurig, Samsung, HelloFresh, Dyson, and many other high-growth ecommerce companies while paying out $100M to creators around the world.
The Role
We are looking for a dedicated and highly motivated Customer Success Manager to lead our mid market and enterprise-level accounts. In this role, you will work strategically with our customer base to understand their business objectives and help them achieve the best possible results using the Aspire platform for their influencer marketing efforts. You will work directly with our brands' marketing teams to develop actionable and innovative marketing strategies, and continuously evolve and improve those strategies through ongoing experimentation and iterative testing/learning. This role will require you to leverage your experience and expertise to ensure the ongoing success of our enterprise customer's campaigns.
The ideal candidate will be a strategic thinker, with a background in consumer marketing, brand marketing or advertising, and proven success partnering with distinct stakeholders to develop and execute campaigns. You will also work cooperatively with other departments to improve the client experience, retain existing customers, and gather critical feedback to improve our product. Strong influencing and interpersonal skills, and the ability to develop strong relationships are critical to success in this role.
What You'll Be Working On:
- Cement the relationship with new and existing customers including: account growth, new product adoption, and renewals
- Develop a "consultant" perspective to client communications, questions, and meetings
- Lead and present at regular client meetings, both in-person and over video conference
- Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
- 5 professional experience within Saas Account Management or Customer Success
- Outstanding organization and interpersonal skills
- A structured approach to process and prioritization
- Initiative and the ability to identify and solve problems proactively
- 1 influencer or performance marketing experience
- Experience in MarTech
- Experience in eCommerce
- Comprehensive Benefits – Full health, dental, and vision insurance to keep you covered.
- Remote Work Flexibility – Thrive in a high-energy, high-performing team—all from the comfort of your home. We provide support for your internet and home office setup.
- 401(k) Plan – Save for your future with our competitive 401(k) retirement savings plan.
- Flexible PTO – Recharge and take time off whenever you need with our flexible paid time off policy.
- Paid Parental Leave – Four months of fully paid leave for new moms and dads—one of the best policies in the industry.
- Ongoing Training & Development – We invest in your growth with customized training, coaching, and career acceleration opportunities—while building clearer, more defined career paths. Plus, take advantage of our annual education stipend to keep learning on your terms.
- End-of-Year Break – We typically close between Christmas and New Year's to give everyone time to unplug and recharge. Availability may vary by team based on workload and customer support needs.
- Please note: The final offer amount will depend on factors like experience, expertise, and location, and may differ from the range above. This range also excludes additional benefits, such as equity, 401(k), and medical, dental, or vision insurance.
Equal Opportunity
Aspire is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating a welcoming and inclusive environment for all. Please apply to this role if you feel you are a good fit, regardless of your race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other perceived limiting factor. We welcome applicants from all walks of life.
Salary : $15,000 - $95,000