Benefits Specialist

Responsible for administering assigned employee benefits programs and providing customer service to employees and managers.  Under limited supervision, performs complex benefits administration duties following established procedures in all benefits-related areas.  Responsible for researching and solving employee benefit questions.

LEVEL I

1. Assists new employees with benefits on-boarding processes including benefits enrollment through multiple platforms and ensuring that eligibility requirements have been met and correct certificates and/or documents have been received. 
2. Dispense information regarding health insurance, dental, vision insurance and voluntary benefits via in-person, telephone and or email communications. 
3. Provide presentations to illustrate and discuss available benefits options via new hire presentations, open enrollment materials and presentations, and insurance carrier supplied information regarding benefit coverage and options.
4. Ensure accuracy in all benefit enrollments. Process phone call and email inquiries regarding benefit enrollments to ensure quick, equitable, courteous resolution.
5. Process employee changes in benefits enrollment status due to marriage, divorce, birth of child, loss of coverage and related qualifying events.
6. Acquire documentation verifying the relationship between the employee and their dependents. 
7. Provides assistance in all aspects of the Open Enrollment season.
8. Able to assist employees and answer questions accurately by referencing benefit guides and other resources.
9. Performs other related duties as required and assigned.
10. Must have experience with Excel, Word, Outlook and PowerPoint.

 LEVEL II           Must be able to consistently perform Level I & II duties.

1. Process new enrollments and remove employees from benefit plans as appropriate. Document and send out TCC portability notices and provide documentation.
2. Log Medical Support and Child Support Orders and provide to payroll or Ben Admin Services team for processing.  Maintain records. Follow-up with termination orders and make plan adjustments as appropriate.
3. Discretely and professionally process Life Events paperwork for status changes.
4. Process all benefits enrollments to provide vendors with timely and accurate enrollment and billing information.
5. Audit new hire and terminated employees and make sure they are enrolled or have benefits terminated as appropriate.
6. Assist with Annual Open Enrollment process including planning, communications, and implementation.
7. Able to assist employees and answer questions accurately from memory or by referencing process documents, benefit guides and other resources.
8. Must be able to write basic to moderately difficult formulas in Excel, perform mail merges in Word, use Outlook proficiently, and customize PowerPoint presentations.
9. Able to generate reports from the benefits administration system.

LEVEL III          Must consistently perform Level I, II & III duties

1. Regularly audit and perform quality checks to ensure the accuracy of benefits enrollments. Work with benefits team members on reconciliation of enrollments, payroll deductions and billing discrepancies and adjustments. Work with Benefits Accounting Specialist and the Payroll and Accounting departments to ensure timely corrections for employee benefits arrears and/or refunds on enrollments.
2. Quickly and expeditiously respond and effect resolution of enrollment concerns brought to the benefits department from corporate directors, managers, human resource business partners, employees, and other team members.
3. Acts as a liaison between employees and insurance vendors and carriers to maintain accurate employee enrollments and information and to settle coverage and/or billing concerns.
4. Assist with system testing (i.e., Open Enrollment and/or changes and upgrades to system set up and testing).
5. Work with Leave and Disability specialists to provide benefits enrollment/suspension assistance to the team and employees going out or returning from leave (paid or unpaid).
6. Assist the Benefits Operations Manager with monthly and annual compliance reporting and auditing as needed. 
7. Able to assist employees and answer questions accurately mostly from memory or by referencing process documents, benefit guides and other resources. 
8. Must be able to write moderate formulas in Excel. 
9. Train and support Level I and II Specialists.
10. Performs other related duties as required and assigned.

ASRC’s Core competencies include Leading Self, Leading People and Leading the Organization. In addition to our core competency model, our framework includes competencies specific to the various levels of positions within our company. For more information on our core competencies please contact the HR Department and reference the ASRC Leadership Framework.

Time Management

• Uses time effectively and efficiently, concentrating his/her efforts on the more important priorities.

Composure

• Is cool under pressure and can handle stress. Can be counted on to hold things together during tough times. Is not knocked off balance by the unexpected. 

Self-Development

• Is personally committed to and actively works to continuously improve himself/herself and understands that different situations and levels may call for different skills and approaches. 

Learning on the Fly

• Learns quickly when faced with new problems and change. Experiments to find solutions and enjoys the challenge of unfamiliar tasks.  Asks for assistance or guidance when needed.

Functional/Technical Skills

• Has the experience and functional/technical knowledge and skills to do the job at a high level of accomplishment.
• Contributes to the team and business partner processes, offering efficiencies and improvements for accurate and timely benefits administration.
• Self-starter and critical thinking skills are required. 

1. High school diploma and three years’ experience in benefits administration or human resources, or the equivalent in education plus experience.  Associate’s degree preferred.
2. Excellent verbal and written communications skills. Must be customer focused professional, good judgment, be capable of communicating with a diverse range of individuals and maintain confidentiality.
3. Moderate to advanced computer based analytical skills (Microsoft office suite: Excel, Word, Outlook and PowerPoint).
4. Experience with a variety of HRIM platforms, payroll and benefits software. 
5. Ability to analyze problems and move to resolution.
6. Works with minimal supervision.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees or customers.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to apply common sense understanding in addition to following and/or documenting processes and procedures in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in complex situations.

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee is frequently required to sit; reach with hands and arms; and to use hands to finger, handle, or feel.  The employee is occasionally required to stand, walk, climb or balance.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds with assistance.   Specific vision abilities required by this job includes the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is in a busy office setting.  The noise level in the work environment is usually moderate. While performing the duties of this job, the employee may be occasionally exposed to outside weather conditions and may be required to travel in small and large commercial aircraft.

NOTE:  This document does not create an employment contract, implied or otherwise. The statements contained herein are intended to describe the principal functions of this position, the level of knowledge and skill typically required, and the scope of responsibilities, but should not be considered an all-inclusive listing of work requirement

ASRC is a drug-free workplace and pre-employment drug testing is part of the hiring process.

ASRC and its family of companies is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, religion, disability, protected veteran status or any other legal protected status.  EOE:  M|F|D|V EEO Poster

Arctic Slope Regional Corporation, an Inupiat-owned corporation created as a result of the Alaska Native Claims Settlement Act.

ASRC's family of companies apply a shareholder preference in employment, to the maximum extent feasible, as authorized by law.